Francine Roach
Columbia,SC
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Department of Disabilities and Special Needs
03.2025 - 06.2025
- Ensures health and safety of each consumer while following the prescribed behavior support plan (BSP), dining protocol, lifting protocol, and training and service programs as outlined in their individual support plan. As an essential employee, will be required to work overtime to ensure consumer safety and supervision depending on various activities and hazardous weather conditions. Reports to duty as outlined in policy and procedures and assumes accountability to the assigned individual(s).
Title Clerk
AppleOne Staffing/DDI Tech
02.2023 - 10.2024
- Process title transactions involving the transfer of owner/state received from lenders and dealers and lien. Accurately record incoming titles and documents daily according to established procedures; ensure they are acceptable according to applicable state and DMV requirements completed, signed, and notarized accurately.
Delivery Driver
Papa John's Pizza
06.2022 - 02.2023
- Checks all products for accuracy against quality standards and delivers products to customers in a safe, courteous, and timely manner while working as part of a team. Support the restaurant by performing other workstation duties.
- Answered phones
Customer Service Representative
Maximus/PHEAA
11.2021 - 01.2022
- Assisted customers with questions and concerns about their federal student loans.
- Processed claims paperwork and reports.
- Assisted in bill payment process, data entry tasks and documentation production.
Customer Service Representative
Kelly Services/BlueCross BlueShield of SC
09.2021 - 11.2021
- Assisted members with questions and concerns about their healthcare Insurance Policies.
- Processed insurance claims documentation and prepared detailed reports, ensuring accuracy and compliance with policy guidelines.
- Verified benefit-related data on all submitted claims to guarantee precise benefit application and avoid discrepancies.
- Utilized the internal Claim System database to perform claims inquiries and generate standardized claimant correspondence.
- Supported the billing workflow by handling bill payments, performing data entry, and producing essential documentation.
- Coordinated claimant information with appropriate examiners to facilitate smooth, efficient claim resolution.
Administrative Assistant
AppleOne/SC Virtual Charter School
07.2021 - 09.2021
- Reviewed and processed required documentation/applications for students requesting to attend the charter school
Receptionist
AppleOne/SC Department of Disabilities & Special Needs
05.2021 - 07.2021
- Answered phones, processed various documents, created files and other administrative tasks in the Human Resources Department. Also acted as backup for the front desk receptionist.
Scanner and Filer
AppleOne Staffing
02.2021 - 03.2021
- Responsible for reviewing, filing, and scanning various business services documents.
Customer Service Advocate
Blue Cross/Blue Shield-Palmetto GBA
04.2016 - 10.2020
- Respond to customer telephone inquiries. Proficient problem-solving approach to quickly determine a customer need. Provided accurate information while following performance goals and objectives.
- Processed insurance claims documentation and prepared detailed reports, ensuring accuracy and compliance with policy guidelines.
- Verified benefit-related data on all submitted claims to guarantee precise benefit application and avoid discrepancies.
- Utilized the internal Claim System database to perform claims inquiries and generate standardized claimant correspondence.
- Supported the billing workflow by handling bill payments, performing data entry, and producing essential documentation.
- Coordinated claimant information with appropriate examiners to facilitate smooth, efficient claim resolution.
Education
Bachelor of Science -
South University
Columbia, SCSkills
- Medical office administration
- Problem-solving
- Multitasking and organization
- HIPAA compliance
- Verbal and written communication
- Record keeping
- Charting and documentation
- Documentation and recordkeeping
- Attentive to people
- Client support
Timeline
Direct Support Professional
Department of Disabilities and Special Needs
03.2025 - 06.2025
Title Clerk
AppleOne Staffing/DDI Tech
02.2023 - 10.2024
Delivery Driver
Papa John's Pizza
06.2022 - 02.2023
Customer Service Representative
Maximus/PHEAA
11.2021 - 01.2022
Customer Service Representative
Kelly Services/BlueCross BlueShield of SC
09.2021 - 11.2021
Administrative Assistant
AppleOne/SC Virtual Charter School
07.2021 - 09.2021
Receptionist
AppleOne/SC Department of Disabilities & Special Needs
05.2021 - 07.2021
Scanner and Filer
AppleOne Staffing
02.2021 - 03.2021
Customer Service Advocate
Blue Cross/Blue Shield-Palmetto GBA
04.2016 - 10.2020
Bachelor of Science -
South University