Francine Walker
Silverdale,WA
Summary
Self starting team player with with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Orthodontic Records & Lab Specialist
Ashmore Orthodontics
04.2019 - 06.2023
- Provided excellent customer service to orthodontist and patients alike through timely communication, attention to detail, and a commitment to delivering exceptional results.
- Assisted in training new team members on proper laboratory procedures, equipment usage, and safety protocols.
- Streamlined lab processes for increased efficiency, resulting in timely completion of work orders and reduced turnaround times.
- Enhanced patient satisfaction by producing high-quality orthodontic appliances with precision and attention to detail.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for a safe working environment.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Support Services Specialist
Kitsap Credit Union
07.2009 - 04.2019
- Collaborated with internal departments to resolve ACH-related issues promptly, ensuring customer satisfaction and timely processing.
- Maintained internal documentation of ACH policies and guidelines, updating materials as needed to reflect industry standards and best practices.
- Streamlined ACH operations for improved efficiency and risk management through regular process reviews and updates.
- Conducted thorough audits of transaction data, identifying discrepancies and making necessary corrections for accurate recordkeeping.
- Ensured compliance with NACHA rules and regulations, maintaining a strong understanding of relevant policies and requirements.
- Delivered training presentations on ACH procedures to new hires, ensuring a smooth onboarding experience for team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Associate of Arts -
Olympic College
Bremerton, WABachelor of Arts - Human Services
Western Washington University
Bellingham, WASkills
- Dependable
- Time management
- Resourceful
- Teamwork
- Reliability
- Positive Attitude
- Adaptablity
- Problem solver
- Desire to learn
Timeline
Orthodontic Records & Lab Specialist
Ashmore Orthodontics
04.2019 - 06.2023
Support Services Specialist
Kitsap Credit Union
07.2009 - 04.2019
Associate of Arts -
Olympic College
Bachelor of Arts - Human Services
Western Washington University
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