FRANCINE M.K. HART
Las Vegas,NV
Summary
Enthusiastic and dependable aviation professional with over 20 years of customer service experience in the airline industry, including United Airlines, JSX, and Delta Air Lines. Skilled in delivering premium passenger care, ensuring safety and comfort, and managing high-pressure operations with calm professionalism. Dedicated to creating positive travel experiences while maintaining operational excellence and teamwork.
Overview
30
30
years of professional experience
Work History
Customer Service Representative / Premium Services Representative
United Airlines
11.2021 - Current
- Serve as a premium services representative for United Airlines’ elite travelers, delivering concierge-level assistance throughout their airport journey. Coordinate with the crew to ensure a safe and on time departure, ensure safety and compliance with FAA/TSA standards, and provide high-touch service that upholds United's premium brand reputation.
Real Estate Broker-Salesperson
Signature Real Estate Group
01.2018 - Current
- Represent clients in residential sales, applying deep market knowledge and negotiation expertise. Developed marketing strategies to attract buyers and strengthen listings, maintaining an emphasis on integrity, communication, and client satisfaction.
Airport Services Concierge
JSX (JetSuiteX)
07.2019 - 11.2021
- Managed luxury-level passenger experiences for private jet operations, overseeing check-in, boarding, and customer care. Collaborated with ground and flight crews to ensure seamless travel while maintaining the highest standards of hospitality.
Real Estate Broker-Salesperson
Keller Williams
03.2015 - 01.2018
- Oversaw the full real estate transaction process from initial consultation through closing. Built strong client relationships through trust, responsiveness, and in-depth knowledge of market trends.
Real Estate Sales Agent / Broker Salesperson
Key Realty, LLC
01.2013 - 03.2015
- Guided home buyers and sellers through every phase of the real estate process, ensuring compliance and smooth closings. Advised clients on pricing strategies, marketing options, and negotiation tactics to achieve favorable outcomes.
Real Estate Office Assistant
TW Realty
06.2008 - 11.2012
- Provided comprehensive administrative and marketing support for agents and brokers. Managed MLS listings, organized client documentation, and supported day-to-day office operations with professionalism and attention to detail.
Customer Service Representative
Delta Air Lines
05.1996 - 09.2007
- Delivered high-level customer service during ticketing, check-in, and gate operations for domestic and international travelers. Recognized for calm problem-solving under pressure and ensuring passengers enjoyed a safe and smooth travel experience.
Education
Bachelor of Science in Business Administration - Business Management
University of Nevada
Las Vegas01.2018
Bachelor of Science in Business Administration - Business Marketing
University of Nevada
Las Vegas01.2018
Skills
- Premium Client Service
- Safety Focused
- Aviation Operations
- Team Leadership
- Business Management & Marketing
- Customer Relations
- FAA/TSA Compliance
- Operational Excellence
Timeline
Customer Service Representative / Premium Services Representative
United Airlines
11.2021 - Current
Airport Services Concierge
JSX (JetSuiteX)
07.2019 - 11.2021
Real Estate Broker-Salesperson
Signature Real Estate Group
01.2018 - Current
Real Estate Broker-Salesperson
Keller Williams
03.2015 - 01.2018
Real Estate Sales Agent / Broker Salesperson
Key Realty, LLC
01.2013 - 03.2015
Real Estate Office Assistant
TW Realty
06.2008 - 11.2012
Customer Service Representative
Delta Air Lines
05.1996 - 09.2007
Bachelor of Science in Business Administration - Business Marketing
University of Nevada
Bachelor of Science in Business Administration - Business Management
University of Nevada