Amy McClatchy
76ers
Malvern,PA
5
years of professional experience
Sports and entertainment professional with a proven track record of delivering exceptional client service, premium hospitality experiences, and long-term relationship management. Experienced in managing high-value accounts, leading large-scale events, and building trusted relationships with C-suite executives, business leaders, and community organizations. Recognized for a personalized, detail-oriented approach that drives client satisfaction, renewals, referrals, and repeat business. Skilled in event execution, premium service, account retention, and creating first-class experiences that consistently exceed expectations.
Work History
Account Executive, Group Events
1 Year- Created, sold, and led execution of large-scale theme nights and group events, including Faith & Family Night, serving as the primary seller and sole account lead while driving record-breaking attendance and establishing priority rebooking and deposit pipelines for future seasons.
- Led and hosted high-volume group events such as University of Pennsylvania Night and West Deptford Community Night, generating 700+ tickets sold while managing full client communication, logistics, and game-day execution.
- Successfully renewed and grew a newly assigned book of business by building long-term client relationships that generated repeat group events, referrals, and future deposits.
- Conducted daily meetings and presentations with C-level executives, business owners, HR leaders, and decision-makers to develop customized hospitality and event solutions that supported renewals, upsells, and long-term partnerships.
- Sold and executed corporate outings, premium hospitality experiences, suites, and VIP spaces for client entertainment, employee engagement, networking events, and company activations.
- Managed multiple client groups simultaneously on game days, serving as the primary on-site contact while coordinating with internal departments to resolve real-time issues and ensure seamless execution of all hospitality deliverables.
- Delivered highly personalized game-day experiences by aligning client goals with tailored fan experiences and premium hospitality offerings to maximize engagement and strengthen relationships.
- Demonstrated advanced proficiency in CRM systems and AI-assisted tools to streamline client tracking, enhance communication efficiency, improve follow-up processes, and support data-driven account management and sales execution.
Sales Associate
1 Year- Consistently exceeded outreach, appointment-setting, and revenue expectations through strategic prospecting, relationship building, and account management.
- Generated revenue through the sale, renewal, and upselling of season ticket memberships, partial plans, premium seating products, and group experiences.
- Proactively conducted account reviews and renewal meetings with members to strengthen relationships, maximize retention, and identify opportunities for account growth.
- Developed meaningful relationships with clients through personalized service and consistent communication, resulting in strong renewal rates, referrals, and repeat business.
- Hosted clients and prospects at games, providing hospitality and in-person consultations to better understand their needs and recommend future ticketing and entertainment solutions.
- Worked directly with business leaders, decision-makers, and community organizations to create customized membership and hospitality packages aligned with their goals.
- Partnered with game-day operations and service teams to ensure a seamless experience for members and guests while professionally resolving time-sensitive requests and concerns.
Server
2 Years 2 Months- Delivered exceptional customer service in a high-volume restaurant environment, managing multiple tables simultaneously while maintaining a personalized and detail-oriented guest experience.
- Built strong relationships with guests through proactive communication and individualized service, becoming the only server with a consistent base of returning customers who regularly requested and waited for seating within my section.
- Created a highly personalized guest experience by remembering customer preferences, names, and past visits, resulting in increased loyalty and repeat business.
- Trained and mentored new team members on hospitality standards, customer service best practices, and effective guest relationship management.
Education
BA - Psychology
- Dean's List
- Scholarship Recipient
- Elected Captain of Intramural Soccer
- Campus Ministry Retreat Coordinator
Skills
Executive Relationship Management
Premium Client Service
Client Retention & Renewals
Corporate Hospitality
Event Planning & Execution
VIP Experience Management
Stakeholder Management
Consultative Selling
CRM Management
Cross-Functional Collaboration
Timeline
Account Executive, Group Events
76ers
06.2025 - CurrentRead More
Sales Associate
76ers
06.2024 - 06.2025Read More
Server
Red Fox Bar & Grille
06.2021 - 08.2023Read More
Loyola University Maryland
BA from Psychology
Read More