Francine N Webb
East Syracuse,NY
Summary
Result driven Management Professional with expertise in operational oversight, client advocacy and team leadership. Proven track record of exceeding sales goals and optimizing service delivery in fast paced environments.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Extra Space Storage
Syracuse, NY
12.2025 - Current
- Strategically resolved complex billing and security inquiries for multi site portfolio , ensuring 100 percent compliance with site safety and storage standards.
- Ensured high standards of safety inspections and cleanliness are met at multiple facilities throughout Onondaga county by performing lock checks and continued maintenance of the office, interior and exterior of the storage buildings and surrounding area.
Member Service Representative
Summit Federal Credit Union
Syracuse, NY
04.2024 - 11.2025
- Facilitated high accuracy financial transactions while consistently exceeding cross selling goals for new accounts and loan products.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Case Manager/Job Coach
YWCA Of Syracuse And Onondaga County
Syracuse NY
07.2023 - 03.2024
- Met with up to 20 clients monthly in identifying community resources and connecting with appropriate services while documenting clients progress and develop 6 month ISPs.
- Supported/Coached onsite Women to Work participants thru mentoring/redirection on policies and procedures for 4 week internships
Sales Specialist
Charter Communications, Spectrum
East Syracuse, NY
01.2020 - 07.2023
- Interacted with up to 25 customers daily while determining needs, delivering solutions while successfully over-coming objections and exceeding sales goals.
- Mentored over 50 new hires in navigating software and order entry and increasing employee retention rate.
Education
Associate of Applied Science - Business Information Management
SUNY Broome Community College
Binghamton, NY12.2028
GED -
St. Anne Institute
Albany NY 10.1989
Skills
- Consultive Selling
- Program Guidelines Adherence
- Client Advocacy
- Problem-Solving Skills
- Ability to build rapport quickly with diverse population's and cultures
- Excellent critical thinking
- Client support
- Case Management
Volunteer- St. Lucy’s Church
- Help plan and prepare meals for over 75 people facing food/economic insecurity
- Counseled clients on various community resources based on their individual needs
D&I Council -Charter Communications
- Help establish supportive and welcoming environment in which employees of all backgrounds and lifestyles can work together
- Worked collaboratively with Human Resources on special projects and initiatives
Timeline
Assistant Store Manager
Extra Space Storage
12.2025 - Current
Member Service Representative
Summit Federal Credit Union
04.2024 - 11.2025
Case Manager/Job Coach
YWCA Of Syracuse And Onondaga County
07.2023 - 03.2024
Sales Specialist
Charter Communications, Spectrum
01.2020 - 07.2023
Associate of Applied Science - Business Information Management
SUNY Broome Community College
GED -
St. Anne Institute