Francine N Webb
East Syracuse
Summary
Result driven Management Professional with expertise in operational oversight, client advocacy and team leadership with a proven track record of exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Extra Space Storage
Syracuse, NY
11.2024 - Current
- Strategically resolved complex billing and security inquiries for multi site portfolio , ensuring 100 percent compliance with site safety and storage standards.
- Ensured high standards of safety inspections and cleanliness are met at multiple facilities throughout Onondaga county by performing lock checks and continued maintenance of the office, interior and exterior of the storage buildings and surrounding area.
Member Service Representative
Summit Federal Credit Union
Syracuse, NY
07.2023 - 11.2024
- Facilitated high accuracy financial transactions while consistently exceeding cross selling goals for new accounts and loan products.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Sales Specialist
Charter Communications, Spectrum
East Syracuse, NY
01.2020 - 07.2023
- Interacted with up to 25 customers daily while determining needs, delivering solutions while successfully over-coming objections and exceeding sales goals.
- Mentored over 50 new hires in navigating software and order entry and increasing employee retention rate.
Education
High School Diploma -
St. Anne Institute
Albany, NY06.1990
Skills
- Consultive Selling
- Program Guidelines Adherence
- Client Advocacy
- Problem-Solving Skills
Volunteer- St. Lucy’s Church
- Help plan and prepare meals for over 75 people facing food/economic insecurity
- Counseled clients on various community resources based on their individual needs
D&I Council -Charter Communications
- Help establish supportive and welcoming environment in which employees of all backgrounds and lifestyles can work together
- Worked collaboratively with Human Resources on special projects and initiatives
Timeline
Assistant Store Manager
Extra Space Storage
11.2024 - Current
Member Service Representative
Summit Federal Credit Union
07.2023 - 11.2024
Sales Specialist
Charter Communications, Spectrum
01.2020 - 07.2023
High School Diploma -
St. Anne Institute