EPIC
Francis Ade
Patient Observer
Willingboro,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Language
Work History
Patient Observer
Virtua Health
Mt Holly, NJ
11.2021 - Current
- Worked effectively with staff from all departments to coordinate resolutions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
Operations & Compliance Officer, Student Intern
Chinese American Planning Council
New York, NY
01.2021 - 03.2021
- Weekly Schedule: 40 hours/week
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Business Associate
Hyperlink INC
New York
03.2012 - 09.2017
- Weekly Schedule: 40 hours/week
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Administrative Services
Montefiore Hospital
New York, NY
02.2011 - 01.2012
- Weekly Schedule: 40 hours/week
- Maintained policy and procedure manuals and documented processes.
- Coordinated overall staffing activities for all units.
- Worked closely with department leaders and staff for administrative policies and procedures and provided input for yearly evaluations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Education
Master of Public Health -
Benedictine University
Bachelor of Science - Accounting
Benson Idahosa University
Skills
Verbal and written communication
undefinedAccomplishments
- Improved patient satisfaction by providing friendly and knowledgeable support and service.
- Recognized as a consistently helpful and supportive professional by patients and staff alike.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
SPSS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Observer
Virtua Health
11.2021 - Current
Operations & Compliance Officer, Student Intern
Chinese American Planning Council
01.2021 - 03.2021
Business Associate
Hyperlink INC
03.2012 - 09.2017
Administrative Services
Montefiore Hospital
02.2011 - 01.2012
Master of Public Health -
Benedictine University
Bachelor of Science - Accounting
Benson Idahosa University
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