EPIC
Francis Ade
Patient Observer
Willingboro,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Language
Work History
Patient Observer
Virtua Health
Mt Holly, NJ
11.2021 - Current
- Worked effectively with staff from all departments to coordinate resolutions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
Operations & Compliance Officer, Student Intern
Chinese American Planning Council
New York, NY
01.2021 - 03.2021
- Weekly Schedule: 40 hours/week
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Business Associate
Hyperlink INC
New York
03.2012 - 09.2017
- Weekly Schedule: 40 hours/week
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Administrative Services
Montefiore Hospital
New York, NY
02.2011 - 01.2012
- Weekly Schedule: 40 hours/week
- Maintained policy and procedure manuals and documented processes.
- Coordinated overall staffing activities for all units.
- Worked closely with department leaders and staff for administrative policies and procedures and provided input for yearly evaluations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Education
Master of Public Health -
Benedictine University
Bachelor of Science - Accounting
Benson Idahosa University
Skills
Verbal and written communication
Activity monitoring
Proficient in EPIC, SPSS, MS Office Suite, Word, Excel, PowerPoint
Responding to emergencies
Companionship and emotional support
Observing responses
Direct Patient Care
Accomplishments
- Improved patient satisfaction by providing friendly and knowledgeable support and service.
- Recognized as a consistently helpful and supportive professional by patients and staff alike.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
SPSS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Observer
Virtua Health
11.2021 - Current
Operations & Compliance Officer, Student Intern
Chinese American Planning Council
01.2021 - 03.2021
Business Associate
Hyperlink INC
03.2012 - 09.2017
Administrative Services
Montefiore Hospital
02.2011 - 01.2012
Master of Public Health -
Benedictine University
Bachelor of Science - Accounting
Benson Idahosa University