FRANCIS ALVAREZ
The Bronx,NY
Summary
Customer-focused Guest Experience Supervisor known for productivity and efficiency in task completion. Possess specialized skills in customer service management, conflict resolution, and team leadership. Excel in communication, problem-solving, and adaptability to ensure exceptional guest experiences.
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
2025
2025
years of professional experience
Work History
Guess Experience
Summit Stories
New York , New York
02.2023 - 08.2024
Housekeeping Room Attendant
Start company
New York , New York
07.2022 - 02.2024
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
Door Person
Town company
New York , New York
08.2021 - 10.2023
- Greeted and welcomed guests to the property with a friendly demeanor.
- Checked identification and access cards of all visitors entering the building.
- Monitored security cameras throughout the shift and reported any suspicious activity to management.
Housekeeping Supervisor
Start company
New York , New York
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
Maintenance Assistant
Forrest Solutions Group
New York , NY
- Inspected buildings and other structures to determine functionality of systems and detected malfunctions.
- Maintained records of all repairs completed in a logbook for future reference.
- Conducted preventive maintenance on machinery to ensure optimal performance.
Houseman
Hospitality Staffing
New York , NY
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Reported any damages or repairs needed to the maintenance supervisor.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
Education
Bachelor of Integrated Studies -
Hostos Community College of The City University of New York
The Bronx, NYSkills
- Guest Relations Management
- Sales Support
- Complaint Handling
- Brand representation
- Professional Appearance
- Entrance monitoring
- Customer Service
Timeline
Guess Experience
Summit Stories
02.2023 - 08.2024
Housekeeping Room Attendant
Start company
07.2022 - 02.2024
Door Person
Town company
08.2021 - 10.2023
Housekeeping Supervisor
Start company
Maintenance Assistant
Forrest Solutions Group
Houseman
Hospitality Staffing
Bachelor of Integrated Studies -
Hostos Community College of The City University of New York