Francis Aquino
Laughlin,NV
Summary
Detail-oriented Accounts Payable Clerk at Riverside Casino with expertise in vendor invoice processing and data entry. Proven ability to resolve disputes and enhance vendor relationships, contributing to timely financial reporting. Strong interpersonal skills foster collaboration across departments, ensuring smooth operations and customer satisfaction.
Offering detail-focused approach and strong commitment to accuracy, ready to learn and grow in dynamic accounting environment. Brings foundational understanding of financial processes and ability to quickly adapt to new software and systems. Ready to use and develop organizational and analytical skills.
Overview
3
3
years of professional experience
Work History
Accounts Payable Clerk
Riverside Casino
07.2024 - Current
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Customer Service Representative
Alorica
02.2024 - 05.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Alorica
09.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Concentrix
03.2023 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Information Technology
Lyceum Of The Philippines
Laguna Philippines04-2018
Skills
- Data entry
- Accounts payable
- Invoice processing
- Vendor invoice processing
Timeline
Accounts Payable Clerk
Riverside Casino
07.2024 - Current
Customer Service Representative
Alorica
02.2024 - 05.2024
Customer Service Representative
Concentrix
03.2023 - 05.2023
Customer Service Representative
Alorica
09.2022 - 07.2023
Information Technology
Lyceum Of The Philippines
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