Open To Work
Francis Ciliberti
US Navy
Waynesboro,PA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Information Systems Technician
Work Type
Full Time
Location Preference
HybridOn-SiteRemote
Location:
Waynesboro, PAVirginia Beach, VA
Open to relocation:
Yes
Minimum Desired Compensation
$100000/yr
Important To Me
Work-life balanceCompany CultureHealthcare benefitsCareer advancement
1
Certification
8
years of professional experience
Information Systems Technician with 8+ years of experience in technical troubleshooting, system diagnostics, and network support. Known for resolving complex issues quickly, improving helpdesk processes, and supporting secure, reliable operations.
Work History
Information Systems Technician
2 Years 1 Month- Compiled and accurately entered data for each customer encounter to record in the system.
- Compiled and accurately entered data for each customer encounter to record in the system.
- Performed contract and SLA oversight and facilitation of client needs to foster account growth.
- Contributed to budget management by evaluating vendor proposals and negotiating cost-effective contracts for IT services or equipment purchases.
Information Systems Technician
6 Years- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
High School Diploma
Skills
Technical troubleshooting
System diagnostics
Network configuration
Network support
Patch management
CompTIA Security+ certification
Vendor management
Certification
CompTIA Security+ ce
Timeline
Information Systems Technician
US Navy
09.2024 - CurrentRead More
Information Systems Technician
US Navy
09.2018 - 09.2024Read More
Channel View School For Research
High School Diploma
Read More