Francis Copeland
Mount Dora,FL
Summary
Dedicated administrative professional adept at enhancing communication and efficiency through effective email management and confidential information handling. Proven ability to prioritize tasks and streamline workflows, ensuring timely completion of responsibilities and supporting organizational goals.
Overview
25
25
years of professional experience
Work History
Personal Assistant
Peter Burgess
Tavares, FL
05.2025 - Current
- Monitored activities and reminded employer of priority tasks and deadlines to enhance workflow management.
- Prioritized and screened incoming emails, phone calls, and business inquiries to ensure timely communication.
- Maintained a digital filing system while drafting reports and correspondence.
- Protected sensitive personal and business information through strict confidentiality measures.
Personal Care Aide
Lisa Johnson
Mt Dora, FL
11.2012 - 12.2020
- Provided personal hygiene care to uphold daily living standards.
- Prepared meals in accordance with dietary restrictions and preferences.
- Coordinated transportation and errands to promote client independence and mobility.
- Ensured cleanliness and organization of environments to create safe and comfortable living spaces.
- Communicated effectively with clients to assess needs and preferences.
- Cultivated trusting relationships to foster client emotional well-being and support.
- Delivered services with discretion and empathy, promoting a supportive atmosphere.
PBA Claims Selection Analyst II
Healthcare Recoveries
Louisville, KY
07.2004 - 05.2011
- Validated billed and paid amounts to ensure accuracy in claims selection process.
- Assessed unit operations criteria related to claim selections for operational excellence.
- Achieved personal performance goals set for Analyst II role to contribute to team success. for Analyst II position.
- Verified provider contract payment methodologies to ensure compliance and accuracy.
- Executed special projects under supervision to support departmental goals.
- Contacted hospitals to enhance communication and facilitate client needs.
- Retrieved itemized bills and UB-92s for auditing purposes.
- Collected necessary authorizations from members to access and review medical records. from members for access to medical records.
Sr. Medical Records Specialist
Humana Military Healthcare
Louisville, KY
09.2001 - 01.2003
- Ensured accuracy of medical documentation records
- Reviewed charts for completeness to support clinical decision-making
- Request medical records
- Open sort medical records
- Tracked outstanding payments to manage accounts receivable
- Operate Kodak scanner and other office equipment.
Education
Associates in Arts - Sociology
Seminole State College
Sanford, FL05-2015
Skills
- Email management and digital filing
- Confidentiality measures
- Document verification
- Record management
- Workflow management
- Task prioritization
- Client communication
- Administrative support
- Attention to detail
- Organizational skills
- Expense tracking
- Multitasking skills
- Professional phone etiquette
- Self-starter attitude
- Typing speed Fast typing
SUMMARY OF QUALIFICATIONS
- Computer experience which includes the ability to type over 50 WPM and experience in Microsoft Word, Excel, Outlook and Windows
- Ability to multi-task
- Able to work independently or with a team
Accomplishments
- Cum Laude
Timeline
Personal Assistant
Peter Burgess
05.2025 - Current
Personal Care Aide
Lisa Johnson
11.2012 - 12.2020
PBA Claims Selection Analyst II
Healthcare Recoveries
07.2004 - 05.2011
Sr. Medical Records Specialist
Humana Military Healthcare
09.2001 - 01.2003
Associates in Arts - Sociology
Seminole State College