Francis Cruz Polanco
Fall River,MA
Summary
Dedicated and dependable Social Worker committed to working with diverse populations. Experienced working in case management and conducting home visits. Knowledgeable in addiction treatment and facilitation of intensive outpatient groups. Proven to develop trust and rapport with clients of all ages.
Overview
4
4
years of professional experience
Work History
Behavioral Health Care Coordinator
United Healthcare Group
06.2022 - 06.2024
- Managed a caseload of 130 members, meeting them once to twice a year.
- Conducted home visits to member’s homes to complete a variety of assessments to identify members needs.
- Connected members to services and resources to assist them becoming more physically independent.
- Collaborated with providers, nurses, long term facilities and hospital employees.
- Assisted management, coworkers and members with translation needs.
- Maintained clear documentation of all interactions with the member and kept records up to date.
- Developed strong relationships with community organizations, expanding options for referrals to vendors that provide support services.
OUTPATIENT THERAPIST
TRINITY VILLAGE HEALTHY LIVING
05.2021 - 05.2022
- Counseled clients on individual sessions to assist in overcoming substance use, adjusting to life, and making life changes
- Facilitated 3hr Intensive Outpatient groups weekly that consisted of 13-18 members
- Encouraged clients to express their feelings, discuss what is happening in their lives and helped them to develop insight into themselves and their relationships
- Maintained all required treatment records and DAP notes
- Completed assessments such as biopsychosocial assessments and behavioral treatment plans within the required time frames.
Case Manager
Rhode Island Free Clinic
02.2020 - 05.2021
- Interviewed clients to assess situations, limitations and issues and implement services to address needs.
- Assisted individuals with the eligibility and intake process.
- Researched and brokered resources for clients in need
- Collaborated with a team of professionals to address client social needs.
- Organized a Zoom presentation/event to inform clients and staff about available resources in the community.
LEAD NAVIGATOR
LEARNING FOR LIFE
08.2021 - 12.2021
- Managed a caseload of 24 students that I met with students on a weekly frequency for social and emotional support
- Prepared and maintained all required documentation and notes
- Completed assessments and treatment plans in collaboration with the students
- Researched and brokered resources for students
- Helped students apply and obtain resources
- Interviewed students, assessed and documented situations and financial limitations for the qualification of an economic crisis grant.
Education
MASTER OF SOCIAL WORK -
RHODE ISLAND COLLEGE
05.2022
BACHELOR OF SOCIAL WORK -
RHODE ISLAND COLLEGE
05.2021
Skills
- Bilingual: Complete fluency in Spanish and English
- Culturally competent and comfortable working with diverse populations
- Agile in case documentation and technological skills
- Adaptable & a fast learner
- Friendly, outgoing, and enthusiastic about working for/with others
- Strong interpersonal & communication skills
- Effective time management and organizational skills
Timeline
Behavioral Health Care Coordinator
United Healthcare Group
06.2022 - 06.2024
LEAD NAVIGATOR
LEARNING FOR LIFE
08.2021 - 12.2021
OUTPATIENT THERAPIST
TRINITY VILLAGE HEALTHY LIVING
05.2021 - 05.2022
Case Manager
Rhode Island Free Clinic
02.2020 - 05.2021
MASTER OF SOCIAL WORK -
RHODE ISLAND COLLEGE
BACHELOR OF SOCIAL WORK -
RHODE ISLAND COLLEGE