Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Francis Devereaux

Vero Beach,FL

Summary

Hardworking Store Management professional versed in all aspects of running a successful retail store, including profit & loss management, inventory controls, banking, merchandising and recruiting. Effectively motivate employees to performance excellence and drives a team environment focused on group success

Overview

26
26
years of professional experience
1
1
Certification

Work History

Executive Team Leader, GM/Food & Beverage

Target
, Florida
09.2022 - Current
  • Drive total store sales, gain a comprehensive understanding of sales growth, and comprehend how my departments and team contribute to and influence overall store profitability.
  • Oversee a team responsible for managing inbound and outbound logistics, restocking, maintaining inventory accuracy, merchandising, pricing, and executing promotional signage for all general merchandise sections of the store.
  • Manage a team of experts in operations, accuracy, and efficiency.
  • Ensure efficient delivery to our guests by leading pick, pack and ship fulfillment work.
  • Foster a culture that is obsessed with guest satisfaction, motivating my team to prioritize the guest experience and achieve store sales objectives.
  • Formulate a strategy and employ workload planning tools to accomplish all scheduled tasks, ensuring constant readiness for guests.
  • Develop a scheduling strategy for my teams that aligns with the monthly and weekly fluctuations in business, workload, and customer traffic.
  • Implement routine check-ins, including individual meetings and group huddles, to verify task completion and manage workloads..
  • Oversee all General Merchandise backroom and sales floor areas, analyze all reports to pinpoint discrepancies, and formulate a strategy to address them..
  • Oversee the workload planning of Team Leaders, encompassing transitions, revisions, and sales strategies for all General Management areas.
  • Enhance fulfillment sales by guiding the Fulfillment team to accurately and efficiently complete each order, ensuring delivery meets every guest's promised timeline..
  • Develop and mentor the Team Leaders to enhance the team's skills and expertise.
  • Foster a culture of accountability by setting clear expectations and managing performance effectively.
  • Exemplify a culture of ethical behavior, safety, and adherence to regulations; guide the team to adopt these same principles in their work.

Store Manager

Stop and Shop Supermarkets
Quincy, MA
03.2009 - 09.2022
  • Ultimately responsible for a retail store with sales averaging $900,000 per week
  • I overseen more than 200 associates, which involves conducting interviews, providing training, planning and assigning tasks, as well as directing their work. My responsibilities also include performance evaluations, administering rewards and discipline, addressing complaints, and solving problems.
  • Tasked with the overall direction, coordination, and assessment of all store departments, including Perishable, Non-Perishable, Front End Operations, and Asset Protection associates, while ensuring profitability across both sales and expense lines..
  • Tasked with constructing weekly and periodic budgets to fulfill sales and labor demands
  • Achieved a consistent 5% annual increase in ID sales over a three-year period in my current role..
  • Consistently Delivered scores of 94% - 95% on sanitation and food safety scores
  • Monitor P&L statements for opportunities and celebrate the successes. Conduct daily huddles with my team in each department to talk about the good and the daily expectations.

Several Assistant Manager Positions

Stop and Shop Supermarkets
Quincy, MA
08.2005 - 03.2009
  • Perishable Manager - Managed the daily operations of the Meat, Seafood, Produce, Deli, Florist, and Bakeshop Departments. Overseen sanitation and safety guidelines, including food safety. Assisted merchandising and department presentation. Monitored payroll and productivity. Monitored inventory level and inventory shrink percentages.
  • Customer Service Manager - Responsible for overseeing all front-end operations, including cash office. Worked with team to ensure the highest level of customer service. Conducted all hiring for the store in all departments. Coordinate orientations with all new hires. Follow up with associates' development plans with each department head and associate monthly.
  • Non-Perishable Manager - Managed the daily operations of Grocery, Dairy, Frozen, Natural Foods, HBA, and GM. Ensured sales plans were executed properly, efficiently, and completed in a timely manner. Monitored inventory control through receiver audits, including non-announced vendor spot checks. Used company-initiated processes to monitor billing on a weekly basis for accuracy. Organized teams to prepare departments for physical inventory count twice a year.

Asset Protection Field Manager

Stop and Shop Supermarkets
Quincy, MA
05.1998 - 08.2005
  • Overseen 19 store detectives covering 16 stores within the district.
  • Detect and apprehend shoplifters through CCTV and visual observations
  • Identify internal theft, conduct full investigations and interview associates for theft when found
  • Able to identify all forms of shrink.
  • Monitor receiving practices at the back door. including conducting surprise vendor spot checks.
  • Monitor the front end for possible collusion
  • Assist the store management team in training store team members about the different forms of shrink whether internal or external losses

Education

Some College (No Degree) - Criminal Justice

Bunker Hill Community College
Charlestown, MA

Skills

  • Customer Relationships
  • Goals and performance
  • Sales expertise
  • Execution of merchandising plans
  • Team Development
  • Vendor Management
  • Operations
  • Business development and planning
  • Order Management

Certification

  • Wicklander - Zulawski certified 2002

References

References available upon request.

Timeline

Executive Team Leader, GM/Food & Beverage

Target
09.2022 - Current

Store Manager

Stop and Shop Supermarkets
03.2009 - 09.2022

Several Assistant Manager Positions

Stop and Shop Supermarkets
08.2005 - 03.2009

Asset Protection Field Manager

Stop and Shop Supermarkets
05.1998 - 08.2005

Some College (No Degree) - Criminal Justice

Bunker Hill Community College

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Francis Devereaux