FRANCIS EVERRETT
Houston
Summary
Action-oriented professional with expertise in medical administration, scientific research and customer service. Extensive experience providing exemplary patient care, maintaining medical records and leading compliance efforts. Proven, adaptable leader with knowledge of insurance, medical terminology, billing and coding excelling in evolving, fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medication Tech
Legacy at Longmeadows
Houston
01.2019 - Current
- Administered medications to residents in compliance with care plans.
- Monitored resident health and reported changes to nursing staff.
- Assisted in maintaining accurate medication records for each resident.
- Collaborated with healthcare team to ensure optimal resident care.
- Maintained a clean and organized medication storage area.
- Responded promptly to resident inquiries regarding medications and treatment plans.
- Participated in training new staff on medication administration protocols.
- Ensured that all prescribed medications were taken as ordered by physician.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Disposed expired drugs according to regulatory standards.
- Maintained accurate records of all medication administered to residents.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
- Assisted in the preparation and delivery of medications to patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Monitored vital signs before administering medications.
- Adhered to HIPAA regulations when handling confidential patient information.
- Responded promptly to requests for assistance from nurses and other staff members.
Patient Care Coordinator
PT Care and Aquatic Rehab
Richmond
01.2019 - 01.2022
- Coordinated patient appointments and schedules for therapy sessions.
- Assisted patients with paperwork and insurance verification processes.
- Communicated treatment plans effectively to patients and families.
- Managed patient flow to optimize service delivery in the clinic.
- Collaborated with healthcare providers to enhance patient care strategies.
- Educated patients on rehabilitation programs and self-care techniques.
- Maintained accurate patient records using electronic health systems.
- Supported staff training initiatives to improve customer service skills.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Established strong work network by building professional relationships with physicians and fellow employees.
Patient Intake Coordinator
Nightlight Pediatrics Urgent Care
01.2019 - 01.2021
- Serves as primary point of contact for patients, greets patients and sets tone for positive and professional medical experience and administered first aid as necessary.
- Reviews patient history, medical assessments, prescriptions, referrals, and health screenings, utilizes electronic medical records (EMR) and interprets lab and diagnostic tests.
- Establishes and maintains positive, productive rapport with network of resource and health care providers and stakeholders, facilitates teamwork and maintains fruitful, constructive working relationships with personnel.
- Manages billing and funding functions throughout revenue cycle and directs proper scheduling, demographic information entry and account security.
- Utilizes patient accounting system and other systems with attention to detail to query information and verify benefits.
- Conducts patient registration and research to address inquiries, provides clinical authorizations and patient liability assessments to mitigate risk and stop loss and ensures no duplication of efforts and medical records.
- Ensures compliance with practice standards, procedures, and law.
Patient Care Coordinator
P.T. Solutions
01.2015 - 01.2019
- Managed clinic, appointments, billing (using ICD-10) and payments and maintained patient charts, data, and reports.
- Recorded and verified insurance information and coverage and complied with doctors' orders for procedures.
- Communicated with doctors using medical terminology regarding scheduling and patient needs and acted as liaison between doctors, nurses, and patients.
- Provided doctor and patient support using reference tools and documented and performed administrative duties, data entry and information processing.
- Resolved conflicts and patient issues and complaints and demonstrated prowess in interpersonal relations and communications.
- Observed HIPPA and practiced confidentiality in staff and patient interactions.
Customer Service Representative
N.O.D.S. Home Builders
01.2006 - 01.2014
- Recommended and implemented new business processes to increase upselling of services by 10 percent.
- Exhibited competence in utilization and updating databases, retrieved customer and account information, and educated clients on services.
- Responded to consumer inquiries and scheduled work requests, installations, maintenance, and repairs.
- Coordinated transportation, logistics and delivery of products and services.
- Handled purchasing duties, verified purchase orders, and identified and corrected issues with orders.
- Communicated regarding order issues and managed projects and administrative tasks through completion.
Claims Specialist
New Orleans Demolition Services
01.2005 - 01.2010
- Received, screened and responded to insurance claims and requests received and prepared correspondence.
- Generated forms and status reports on claim reviews, conducted recordkeeping, and maintained claims documentation.
- Presented information regarding insurance claims to management and advocated for claim resolution.
- Led team in exceeding claim resolution goals and trained new and junior staff.
- Researched financial and payment matters and prevented payment default and delinquency issues.
Research Asst./Lab Coordinator
Xavier University College of Pharmacy
01.2000 - 01.2004
- Coordinated studies, prepared equipment in teaching labs, assisted professors with animal injections, and disposed of bio-hazardous waste in accordance with protocol, study requirements and OSHA guidelines.
- Interpreted information on studies and collected, labelled, logged, processed and shipped chemicals and biological specimens and processed data, documented findings and created and maintained accurate records.
- Relayed study information, issues and developments to administration and/or supervising coordinators.
- Interfaced with offices for grants and review and prepared reports and tables for submission to agencies and sponsors.
- Multitasked, assisted with the completion of regulatory submissions and maintained regulatory files.
- Scheduled/prepared laboratory for audits, ordered supplies/kits and maintained/inventoried laboratory equipment.
- Attended training and continuing education seminars to maintain current knowledge of clinical studies affairs and issues and trained students and personnel on laboratory procedures.
Education
BACHELOR'S DEGREE - BIOLOGY
Dillard University
ASSOCIATE'S DEGREE - Medical Billing And Coding
Nunez Community College
ASSOCIATE'S DEGREE - APPLIED SCIENCE, PHYSICAL THERAPY ASSISTANT
Delgado Community College
Skills
- Leadership
- Communication
- Strategic Planning
- Complex Project Management
- Team-Building
- Training
- Research, Analysis & Evaluation
- Organization & Prioritization
- Medical Coding and Billing
- Occupational Safety and Health
- Regulatory Compliance
- Medical Terminology
- Stakeholder Engagement
- Clinicient
- EClinicalwork
- Meditech
- Docutap Software System
- Microsoft Office Suite
- Adobe Acrobat
- Presentations
Certification
- Elementary Grades, 1-8
- Supervisor Of Student Teaching, 1-12
- Educational Leader Level 2
Timeline
Medication Tech
Legacy at Longmeadows
01.2019 - Current
Patient Care Coordinator
PT Care and Aquatic Rehab
01.2019 - 01.2022
Patient Intake Coordinator
Nightlight Pediatrics Urgent Care
01.2019 - 01.2021
Patient Care Coordinator
P.T. Solutions
01.2015 - 01.2019
Customer Service Representative
N.O.D.S. Home Builders
01.2006 - 01.2014
Claims Specialist
New Orleans Demolition Services
01.2005 - 01.2010
Research Asst./Lab Coordinator
Xavier University College of Pharmacy
01.2000 - 01.2004
BACHELOR'S DEGREE - BIOLOGY
Dillard University
ASSOCIATE'S DEGREE - Medical Billing And Coding
Nunez Community College
ASSOCIATE'S DEGREE - APPLIED SCIENCE, PHYSICAL THERAPY ASSISTANT
Delgado Community College