FRANCIS J EVERRETT CAMPBELL
Houston ,TX
Summary
Action-oriented professional with expertise in medical administration, scientific research and customer service. Extensive experience providing exemplary patient care, maintaining medical records and leading compliance efforts. Proven, adaptable leader with knowledge of insurance, medical terminology, billing and coding excelling in evolving, fast-paced environments.
Overview
26
26
years of professional experience
Work History
Medication Tech
Legacy at Longmeadows
Houston, TX
01.2019 - Current
- Administered prescribed medications to residents in accordance with care plans.
- Monitored and documented residents' responses to medications and reported changes to nursing staff.
- Assisted in training new medication technicians on proper procedures and protocols.
- Ensured compliance with state regulations regarding medication administration and safety standards.
- Maintained accurate records of medication inventory and assisted in ordering supplies as needed.
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Patient Care Coordinator
PT Care and Aquatic Rehab
Richmond, TX
01.2019 - 01.2022
- Serves as primary point of contact for patients, greets patients and sets tone for positive and professional medical experience and administered first aid as necessary.
- Reviews patient history, medical assessments, prescriptions, referrals, and health screenings, utilizes electronic medical records (EMR) and interprets lab and diagnostic tests.
- Establishes and maintains positive, productive rapport with network of resource and health care providers and stakeholders, facilitates teamwork and maintains fruitful, constructive working relationships with personnel.
- Manages billing and funding functions throughout revenue cycle and directs proper scheduling, demographic information entry and account security.
- Utilizes patient accounting system and other systems with attention to detail to query information and verify benefits.
- Conducts patient registration and research to address inquiries, provides clinical authorizations and patient liability assessments to mitigate risk and stop loss and ensures no duplication of efforts and medical records.
- Ensures compliance with practice standards, procedures, and law.
Patient Care Coordinator
P.T. Solutions
01.2015 - 01.2019
- Managed clinic, appointments, billing (using ICD-10) and payments and maintained patient charts, data, and reports.
- Recorded and verified insurance information and coverage and complied with doctors' orders for procedures.
- Communicated with doctors using medical terminology regarding scheduling and patient needs and acted as liaison between doctors, nurses, and patients.
- Provided doctor and patient support using reference tools and documented and performed administrative duties, data entry and information processing.
- Resolved conflicts and patient issues and complaints and demonstrated prowess in interpersonal relations and communications.
- Observed HIPPA and practiced confidentiality in staff and patient interactions.
Customer Service Representative
N.O.D.S. Home Builders
01.2006 - 01.2014
- Recommended and implemented new business processes to increase upselling of services by 10 percent.
- Exhibited competence in utilization and updating databases, retrieved customer and account information, and educated clients on services.
- Responded to consumer inquiries and scheduled work requests, installations, maintenance, and repairs.
- Coordinated transportation, logistics and delivery of products and services.
- Handled purchasing duties, verified purchase orders, and identified and corrected issues with orders.
- Communicated regarding order issues and managed projects and administrative tasks through completion.
Claims Specialist
New Orleans Demolition Services
01.2005 - 01.2010
- Received, screened and responded to insurance claims and requests received and prepared correspondence.
- Generated forms and status reports on claim reviews, conducted recordkeeping, and maintained claims documentation.
- Presented information regarding insurance claims to management and advocated for claim resolution.
- Led team in exceeding claim resolution goals and trained new and junior staff.
- Researched financial and payment matters and prevented payment default and delinquency issues.
Research Asst./Lab Coordinator
Xavier University College of Pharmacy
01.2000 - 01.2004
- Coordinated studies, prepared equipment in teaching labs, assisted professors with animal injections, and disposed of bio-hazardous waste in accordance with protocol, study requirements and OSHA guidelines.
- Interpreted information on studies and collected, labelled, logged, processed and shipped chemicals and biological specimens and processed data, documented findings and created and maintained accurate records.
- Relayed study information, issues and developments to administration and/or supervising coordinators.
- Interfaced with offices for grants and review and prepared reports and tables for submission to agencies and sponsors.
- Multitasked, assisted with the completion of regulatory submissions and maintained regulatory files.
- Scheduled/prepared laboratory for audits, ordered supplies/kits and maintained/inventoried laboratory equipment.
- Attended training and continuing education seminars to maintain current knowledge of clinical studies affairs and issues and trained students and personnel on laboratory procedures.
Education
Bachelor's Degree - Biology
Dillard University
Associate's Degree - Applied Science Medical Billing And Coding
Nunez Community College
ChalmetteAssociate's Degree - Applied Science Physical Therapy Assistant
Delgado Community College
Skills
- Leadership
- Communication
- Strategic Planning
- Complex Project Management
- Team-Building
- Training
- Research, Analysis & Evaluation
- Organization & Prioritization
- Medical Coding and Billing
- Occupational Safety and Health
- Regulatory Compliance
- Medical Terminology
- Stakeholder Engagement
- Clinicient
Timeline
Medication Tech
Legacy at Longmeadows
01.2019 - Current
Patient Care Coordinator
PT Care and Aquatic Rehab
01.2019 - 01.2022
Patient Care Coordinator
P.T. Solutions
01.2015 - 01.2019
Customer Service Representative
N.O.D.S. Home Builders
01.2006 - 01.2014
Claims Specialist
New Orleans Demolition Services
01.2005 - 01.2010
Research Asst./Lab Coordinator
Xavier University College of Pharmacy
01.2000 - 01.2004
Bachelor's Degree - Biology
Dillard University
Associate's Degree - Applied Science Physical Therapy Assistant
Delgado Community College
Associate's Degree - Applied Science Medical Billing And Coding
Nunez Community College