Francis Gannon
Poughkeepsie,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Sales Representative
Dutchess Beer Distributors
09.2020 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
- Trained and mentored new sales representatives.
Retail Beverage Center Sales Representative
Dutchess Beer Distributors
06.2019 - 08.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Gathered, organized and input information into digital database.
- Achieved territory growth objectives with a focus on driving both volume and revenue generation.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
Chain Sales Representative
Dutchess Beer Distributors
08.2017 - 06.2019
- Assisted in boosting sales through strategic merchandise displays and promotional activities.
- Completed monthly surveys, as per company standard.
- Assisted retailers in inventory management.
Merchandiser
Dutchess Beer Distributors
08.2015 - 08.2017
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Supervisor
Five Guys
06.2011 - 12.2015
- Mentored newly hired employees on operating equipment and safety procedures.
- Maintained clean and well-organized production areas.
- Enforced company policies, while maintaining positive work environment.
Education
Bachelor of Arts - Sports Communication
Marist College
Poughkeepsie, NY12.2015
Skills
- Account Management
- Sales Development
- Customer Service
- Account Servicing
- Relationship Building
- Customer Relations
- Product Merchandising
- Multitasking
- Self-motivation
- Goal-Driven
Timeline
Sales Representative
Dutchess Beer Distributors
09.2020 - Current
Retail Beverage Center Sales Representative
Dutchess Beer Distributors
06.2019 - 08.2020
Chain Sales Representative
Dutchess Beer Distributors
08.2017 - 06.2019
Merchandiser
Dutchess Beer Distributors
08.2015 - 08.2017
Supervisor
Five Guys
06.2011 - 12.2015
Bachelor of Arts - Sports Communication
Marist College
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