Francis Hamer
Philadelphia,PA
Summary
Skilled Emergency Manager with background in managing crisis response teams and creating robust emergency preparedness plans. Strengths include strong leadership skills, strategic planning abilities, and practical knowledge of disaster mitigation strategies. Have made considerable impact in previous roles by improving response times, reducing potential risks, and enhancing community resilience to emergencies.
Overview
8
8
years of professional experience
Work History
Emergency Manager
United States Air Force National Guard
New Castle, DE
08.2021 - 08.2024
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions
Customer Service Representative
T-Mobile
Langhorne, PA
05.2023 - 01.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Enhanced customer satisfaction through effective problem-solving
Parts Delivery Driver
River Mechanical
Glenolden, PA
09.2022 - 05.2023
- Pulled parts off store shelves to fill customer orders.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Determined parts needed by analyzing information and descriptions provided by Forman .
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Fostered positive working relationships with regular foreman and customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations
Asset Protection Associate
Carvana
Delanco, NJ
08.2021 - 03.2022
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary or theft.
- Kept patrons and employees safe and from criminal activity.
- Wrote reports outlining activities and results.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response
Tactical Aircraft Maintainer
United States Air Force, USAF
Goldsboro, NC
03.2019 - 08.2021
- Troubleshot issues in aircraft and suggested paths for repairs.
- Supervised overall maintenance to adhere to Air Force policies.
- Performed maintenance services such as lubricating components
- .Performed various inspections at every stage of aircraft use.
- Planned maintenance and regular repair schedules for aircraft.
- Removed aircraft parts such as engines, pumps, and landing gear.
- Supervised and Trained 25 people up to job standards
Customer Service Associate
Wawa
Philadelphia, PA
09.2016 - 09.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Relayed productive customer feedback to marketing teams.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Educated customers on special pricing opportunities and company offerings. Consulted with customers regarding needs and addressed concerns.
Education
GED -
Temple University
Philadelphia, PASome College (No Degree) - Cyber Security Information Systems
Penn State
Abington, PASkills
- Interpreting technical documentation
- Personnel mentoring
- Storage procedures
- Reviewing records
- Report writing
- Coordinating training
- Conducting risk assessments
- Inspecting systems
- Troubleshooting issues
- Installing components
- Preventative maintenance
- Supply and deficiency reporting
- Technical diagnostics
- P>Product delivery
- P>Excellent customer service
- P>Order picking and processing
- Emergency planning
- Disaster Response
Accomplishments
- Achieved Outstanding performance by an expedited promotion course with accuracy and efficiency.
- Received Commanders Excellence award for outstanding excellence on military installations.
Timeline
Customer Service Representative
T-Mobile
05.2023 - 01.2024
Parts Delivery Driver
River Mechanical
09.2022 - 05.2023
Emergency Manager
United States Air Force National Guard
08.2021 - 08.2024
Asset Protection Associate
Carvana
08.2021 - 03.2022
Tactical Aircraft Maintainer
United States Air Force, USAF
03.2019 - 08.2021
Customer Service Associate
Wawa
09.2016 - 09.2018
GED -
Temple University
Some College (No Degree) - Cyber Security Information Systems
Penn State
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