Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francis Hernandez

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Demonstrated attention to detail with accuracy of medical records. Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.

Overview

8
8
years of professional experience

Work History

Patient Access

Adventist Health White Memorial
01.2025 - Current
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Verified demographics and insurance information to register patients in computer system.

Manager

Polo Ralph Lauren
02.2019 - 01.2025
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Customer Service Representative

Health Net
11.2016 - 12.2018
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Arts - Accounting

Pasadena City College
Pasadena, CA

Associate of Science - Psychology

Pasadena City College
Pasadena, CA

High School Diploma -

Boyle Heights Tech Academy

Skills

  • Time management
  • Contract management
  • Patient check-in
  • Registration management
  • Patient identity verification
  • Medical coding

Languages

Spanish
Professional
English
Professional

Timeline

Patient Access

Adventist Health White Memorial
01.2025 - Current

Manager

Polo Ralph Lauren
02.2019 - 01.2025

Customer Service Representative

Health Net
11.2016 - 12.2018

Associate of Science - Psychology

Pasadena City College

High School Diploma -

Boyle Heights Tech Academy

Associate of Arts - Accounting

Pasadena City College
Francis Hernandez