Terri Macy
Coffee Regional Medical W
Parksville,MO
2003
years of professional experience
Dynamic Patient Financial Services Representative with a proven track record at Coffee Regional Medical Center, excelling in customer service and problem-solving. Streamlined billing processes, enhancing efficiency and patient satisfaction. Demonstrated attention to detail and adaptability, ensuring compliance with regulations while effectively managing patient inquiries and financial responsibilities.
Work History
Patient Access
Patient Financial Services Representative
- Processed patient billing inquiries and resolved account discrepancies with accuracy.
- Verified insurance coverage and updated demographic information for registration records.
- Explained financial responsibilities, payment options, and billing statements to patients.
- Posted payments and adjusted accounts according to established billing procedures.
- Followed up on outstanding balances and supported collections activities.
- Reviewed claims for accuracy and corrected documentation issues before submission.
- Coordinated with clinical and billing teams to resolve patient account concerns.
- Maintained compliance with confidentiality standards and patient financial policies.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Contributed to team success by sharing knowledge of best practices in medical billing and coding procedures.
- Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Educated patients about their benefits eligibility, helping them make informed decisions regarding their healthcare services.
- Optimized use of billing software, implementing features that expedited claim processing and reduced manual errors.
- Enhanced patient satisfaction by efficiently processing insurance claims and addressing billing inquiries.
- Streamlined communication with insurance companies, ensuring timely submission of claims and expedited reimbursements.
- Facilitated staff training sessions on billing procedures, ensuring consistent understanding across the department for optimal performance levels.
- Maintained up-to-date knowledge of insurance regulations, ensuring compliance and minimizing risk of claim denials.
- Developed strong relationships with insurance providers, fostering effective communication to facilitate prompt payment processing.
- Facilitated smoother billing process, closely collaborating with healthcare providers to ensure accurate charge capture.
- Streamlined patient check-in process, significantly reducing wait times and improving patient flow.
- Contributed to policy updates, providing insights on patient financial interactions that led to more patient-centric billing practices.
Assistant Teacher
- Supported lead teacher with daily lesson preparation and classroom setup.
- Supervised children during play, meals, and transitions to maintain safe routines.
- Reinforced early learning activities through small-group instruction and individualized support.
- Assisted with behavior guidance using positive redirection and consistent classroom expectations.
Patient Access Representative
2 Years- Registered patients, verified demographics, and updated insurance information accurately in access systems.
- Collected co-payments and explained financial responsibilities with professionalism and clarity.
- Scheduled appointments and coordinated patient flow to support efficient front-desk operations.
- Verified eligibility and benefits to reduce registration errors and billing delays.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Flexible and adaptable
Attention to detail
Time management
Computer skills
Organizational skills
Active listening
Organization and time management
Verbal communication
Timeline
Patient Access Representative
Coffee Regional Medical W
2000.04 - 2002.04Read More
Patient Access
Coffee Regional Medical Center
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Patient Financial Services Representative
Coffee Regional Medical Center
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Assistant Teacher
Kids for the Future
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Coffee High School
High School Diploma
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