Kay Crabtree

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Posted payments and processed refunds.

• Worked with outside entities to resolve issues with billing, claims, and payments.
• Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
• Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
• Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
• Responded to patient, family, and external payer inquiries.
• Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.