Francis Hernandez
Peabody,MA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership. Proven track record in optimizing inventory management and enhancing guest satisfaction through effective training and conflict resolution. Skilled in data analysis and decision-making, consistently achieving operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Wendy's Manager
Wendys Restaurant
06.2024 - Current
- Oversaw daily restaurant operations, ensuring high standards of food quality and service.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory control measures to reduce waste and optimize supply chain efficiency.
- Managed cash handling processes, ensuring accuracy and adherence to financial policies.
- Analyzed customer feedback to improve service delivery and enhance guest satisfaction.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Microscopic Medical Device Assembler
Abiomed
02.2023 - 07.2023
- Assembled microscopic medical devices according to strict quality standards and regulatory guidelines.
- Operated various manufacturing equipment, ensuring optimal functionality and safety compliance.
- Conducted routine inspections and tests on assembled products to maintain quality assurance.
- Assembled impella heart pumps used to support hearts during heart attacks.
- Usage of computer to view blueprints.
Medical Device Assembler
MilliporeSigma
12.2021 - 12.2022
- Assembled medical devices according to specifications and quality standards.
- Operated hand tools and machinery for efficient production processes.
- Conducted quality inspections on assembled products to ensure compliance.
- Collaborated with team members to streamline assembly line operations.
Cashier, Cook, Customer Service.
Taco Bell Restaurant
09.2019 - 09.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Assisted customers with menu selections, enhancing overall dining experience.
- Handled cash and credit transactions accurately, minimizing discrepancies.
Education
High School Diploma -
Peabody Veterans Memorial Highschool
Peabody, MA07-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Sales management
- Business administration
- Expense tracking
- Inventory management
- Data analysis
- Computer skills
Timeline
Wendy's Manager
Wendys Restaurant
06.2024 - Current
Microscopic Medical Device Assembler
Abiomed
02.2023 - 07.2023
Medical Device Assembler
MilliporeSigma
12.2021 - 12.2022
Cashier, Cook, Customer Service.
Taco Bell Restaurant
09.2019 - 09.2020
High School Diploma -
Peabody Veterans Memorial Highschool