Francis Javier
Hayward,CA
Summary
I am a goal-oriented professional asset, who is dedicated to creating and upholding a safe and inclusive environment. I am a reliable team player, who approaches challenging tasks with great determination, enthusiasm, and optimism. In addition, I am organized and adept at following given instructions. I aim to proactively assists and provide consistent and high-quality service.
Overview
10
10
years of professional experience
Work History
TSA Agent
Homeland Security US Department
09.2023 - Current
- Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. This may include application of risk-based security screening protocols that vary based on program requirements.
- Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and inpatient passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
- Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.
- Provided excellent customer service to passengers that are needed of assistance or special attention.
Security Services Specialist
Claremont Country Club
Oakland, CA
06.2022 - Current
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Achieve high standards of service and professional mannerisms inside of the club at all times.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
Site Director
Sports For Learning
San Leandro, CA
04.2020 - 07.2022
- Completed detailed assessments of effective and ineffective aspects of Sports in order to develop successful improvement strategies.
- Served as a Manager duty for one of the schools located in San Leandro and worked actively during school days, summer programs and events.
- Fostered a positive and uplifting environment by encouraging open communication and sharing frequent feedback to students from diverse background, ranging from kindergarten to 12th grade.
English Teaching Assistant
Laney College
Oakland, CA
01.2018 - 03.2020
- Work alongside and collaborated with teachers to devise lesson plans, prepare instructional materials and grade assignments.
- Facilitated classroom activities to promote active learning and report students progress to instructors.
- Provided individual tutoring services and additional support to improve students academic performance.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Assistant Basketball Coach
Laney College
Oakland, CA
02.2015 - 07.2017
- Properly organized sports events, scheduled practice sessions prepared training equipment and maintain student records and performance statistics.
- Assisted in teaching the fundamentals, rules, strategies and tactics of basketball by individually training student athletes as well as evaluated and optimized players performance.
- Modeled positive physical, intellectual and positive social behaviors for student-athletes to abide by.
- Created out-of-season training camps to keep player skills at peak levels and introduce new members to team.
Internship Student
Medshares Health Services
San Leandro, CA
08.2015 - 09.2016
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
- Attended and participated in meetings and brainstorming sessions with team members.
Education
Bachelor of Science - Psychology
California State University East Bay
Hayward 05.2023
Associate of Science - Psychology
Laney College
Oakland, CA05.2020
Skills
- Excellently versed in Microsoft Office (Word, Excel, Powerpoint) and Google Drive (Docs, Sheets, Slides)
- Proficient in operating systems ( Windows, Mac OS) and Social Media (Facebook, Instagram, Youtube)
- Efficient in Time Management by completing task and projects before deadlines
- Maintaining a positive attitude towards others no matter what the outcome result
Timeline
TSA Agent
Homeland Security US Department
09.2023 - Current
Security Services Specialist
Claremont Country Club
06.2022 - Current
Site Director
Sports For Learning
04.2020 - 07.2022
English Teaching Assistant
Laney College
01.2018 - 03.2020
Internship Student
Medshares Health Services
08.2015 - 09.2016
Assistant Basketball Coach
Laney College
02.2015 - 07.2017
Bachelor of Science - Psychology
California State University East Bay
Associate of Science - Psychology
Laney College
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