Francis Kargbo
Houston
Summary
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered a valuable and hardworking employee by supervisors and peers, with some serving experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Leader
Dairy Queen Grill & Chill
Houston
03.2025 - Current
- Trained new employees on menu items and customer service practices.
- Led team in daily operations to ensure efficient workflow.
- Coordinated inventory management to maintain stock levels and freshness.
- Implemented food safety protocols to uphold health standards.
- Assisted customers with orders and resolved service issues promptly.
Team Leader
Panera Bread
Houston
02.2024 - 10.2024
- Led team in daily operations to ensure efficient workflow.
- Trained new employees on menu items and customer service practices.
- Coordinated inventory management to maintain stock levels and freshness.
- Implemented food safety protocols to uphold health standards.
- Assisted customers with orders and resolved service issues promptly.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
Education
Associate of Arts - Psychology
Wharton County Junior College
Wharton, TX06-2026
High School Diploma -
Clements High School
Sugar Land, TX06-2023
Skills
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Problem solving
- Time management
- Effective communication
- Client service
- Team motivation
- Quality improvement
- Attention to detail
- Teamwork and collaboration
- Cash handling
- Team building
- Safety
- Leadership
- Self motivation
Affiliations
- football in high school
- rock climbing club
Certification
- drivers license
- food safety
Languages
English
Full Professional
References
References available upon request.
Timeline
Team Leader
Dairy Queen Grill & Chill
03.2025 - Current
Team Leader
Panera Bread
02.2024 - 10.2024
Associate of Arts - Psychology
Wharton County Junior College
High School Diploma -
Clements High School
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