Fran Keating
BAY VILLAGE,OH
Summary
Accomplished Account Manager with a proven track record at all companies employeed at, enhancing customer satisfaction and retention through exceptional service and relationship building. Skilled in account management and teamwork, I significantly increased utilization at each company while maintaining a profitably P&L . Recognized for surpassing sales goals and achieving multiple Account Manager of the Year awards. Excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
17
17
years of professional experience
Work History
Account Manager
Milestone Trailer Leasing
2015.11 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Achieved account manager of the year multiple times
Branch Manager
Premier Trailer Leasing
2013.07 - 2015.11
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Responsible for relocating the branch to a more effective location.
- Increased utilization from 50% to 92% in first year
Account Manager
Star Leasing
2010.07 - 2013.07
- Had most new & add business of any account manager in my 2nd year
- Surpassed sales goals all 3 years
Management Trainee
Penske Truck Leasing
2007.06 - 2008.12
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
Education
Bachelor of Arts - Business Communications
Bowling Green State University
Bowling Green, OH12.2006
Skills
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Relationship Building
Affiliations
- President of the Cleveland Traffic Club 2024
Timeline
Account Manager
Milestone Trailer Leasing
2015.11 - Current
Branch Manager
Premier Trailer Leasing
2013.07 - 2015.11
Account Manager
Star Leasing
2010.07 - 2013.07
Management Trainee
Penske Truck Leasing
2007.06 - 2008.12
Bachelor of Arts - Business Communications
Bowling Green State University
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