Summary
Overview
Work History
Education
Skills
Direct Deposit Form
Timeline
Generic

Francis Kolleh

Upper Darby,PA

Summary

Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Bank Teller

Santander Bank Us
12.2024 - Current
  • Processed daily transactions, ensuring accuracy in cash handling and compliance with banking regulations.
  • Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
  • Managed end-of-day reconciliation, verifying cash drawers and resolving discrepancies efficiently.
  • Promoted bank products and services, contributing to overall branch sales targets through effective communication.

Lead Teller

Citizens Bank
10.2020 - 12.2024
  • Supervised daily operations of teller line, ensuring adherence to policies and procedures.
  • Trained and mentored new tellers on customer service excellence and operational efficiency.
  • Managed cash handling processes, maintaining accuracy in transactions and balancing daily reports.
  • Implemented process improvements, enhancing transaction speed and reducing customer wait times.
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.

Education

Associate of Arts - Business Administration And Management

Community College of Philadelphia
Philadelphia, PA
05-2019

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Clear communication
  • Money management
  • Transaction reconciliation
  • Money orders
  • Account updating
  • Signature verification
  • Transaction processing accuracy

Direct Deposit Form

  • This form allows you to set up direct deposits from your employer directly to your account.
  • Give this form to your employer
  • Santander Bank makes it easy for you to sign up for direct deposit. With direct deposit, you'll have access to your funds immediately and you'll be able to save a trip to the bank by not having to make recurring deposits.
  • The below form is already pre-filled with your account information and there are only two steps left for you to be able to have your direct deposit set up!
  • 1. Complete the remaining fields below
  • 2. Give it to your employer and other institutions making deposits on your behalf
  • Note: Some employers may require their own form, so use the information you provide below as a reference.
  • Customer Name
  • Address
  • City/State/Zip
  • Effective immediately, please credit my direct deposit to the Santander Bank account identified below.
  • Effective on ________________, please credit my direct deposit to the Santander Bank account identified below.
  • Santander Bank Account Type: Checking Savings
  • Routing Number ____________________________ Account Number ____________________________
  • Amount to Deposit Net Amount
  • Other $____________________ to Account Number ____________________________
  • And the remainder to Account Number ____________________________
  • I authorize ____________________________ to initiate credit entries and, if necessary, to initiate any debit entries to correct any erroneous credit entries to my accounts at Santander Bank, N.A. I understand that this authorization replaces any previous authorization and will remain in full force and effect until the company named above has received written notification from me of its termination in such time as to afford the company and depository a reasonable opportunity to act. While the bank has provided this form to me for my convenience, I understand that some companies and/or governmental agencies (such as the Social Security Administration) may require their own forms.
  • Signature __________________________________________ Date __________________________
  • Santander Bank, N.A. is a Member FDIC and a wholly owned subsidiary of Banco Santander, S.A. 2015 Santander Bank, N.A. All rights reserved. Santander, Santander Bank and the Flame Logo are registered trademarks of Banco Santander, S.A. or its affiliates or subsidiaries in the United States or other countries. All other trademarks are the property of their respective owners
  • B0499 11/15

Timeline

Bank Teller

Santander Bank Us
12.2024 - Current

Lead Teller

Citizens Bank
10.2020 - 12.2024

Associate of Arts - Business Administration And Management

Community College of Philadelphia