Francis Martinez
Orlando,FL
Summary
Quality focused and results-oriented professional who is eager to contribute to the team’s success. Strong expertise in talent development and staff management. Consistently demonstrates high levels of success between resident satisfaction and meeting business targets to maintain financial goals. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Sales Manager
Camden Property Trust
Orlando, FL
01.2022 - Current
- Conducted regular meetings with sales team members to review goals and objectives for the quarter and the year.
- Managed daily operations of the sales department, including the supervision of team members.
- Analyzed BI report data to identify trends, preferences, and opportunities for growth.
- Implemented process improvements to streamline sales department workflow.
- Assisted GM in developing long-term strategic goals for the nest growth.
- Created and presented weekly reports to GM on sales performance.
- Trained, coached, and mentored sales personnel to ensure success in their roles.
- Coached, developed and motivated team to achieve revenue goals.
- Developed sales plans, goals, strategies and objectives to achieve team goals.
Assistant Property Manager
Camden Property Trust
Orlando, FL
02.2021 - Current
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Collected monthly assessments, rental fees, deposits and payments.
- Monitored and documented delinquencies and other forms of income.
- Created and implemented policies and procedures for effective property management.
- Consistent follow-up with leasing team to boost occupancy and achieve company assigned goals.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Submit weekly pricing reviews based on market trend and business needs.
- Strong collaboration with Property Manager in team's succession planning to help maximize performance.
Leasing Consultant
Camden Property Trust
Orlando, FL
12.2017 - Current
- Administers operations to handle needs of more than 810 tenants across 270 property units
- Establishes strong, professional relationships with property manager and residents by promoting team collaboration and delivering exemplary service
- Manages all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues
- Maintain operational facilities attractive to potential residents by organizing regular maintenance, major repairs and capital improvement projects
- Respond to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills
- Use strong negotiating talents to obtain leases and close with confidence in order to meet and exceed property assigned goals
- Boost and maintain occupancy at 96.5% by leveraging market knowledge and successful promotional strategies
- Maintaining records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
Education
AAS - Surgical Technology
Central Florida Institute - Palm Harbor
Palm Harbor, FL2012
Skills
- Exceptional customer servicing specialist
- Goal oriented
- Team player
- Spanish fluency
- MS Office / Word / Outlook
- Strong communication skills
- Personnel training
- Business processes and procedures
- Talent development and retention
- Marketing and advertising
- OneSite/ Yield Star
- Contract negotiation
Accomplishments
- 2019 QTR 3 results #2 LC in TROC
- 2020 QTR 3 results #3 LC in TROC
- 2020 QTR 4 results #3 LC in TROC
- 2020 Accepted into the mentor program
- 2022 District ACE Winner
Timeline
Sales Manager
Camden Property Trust
01.2022 - Current
Assistant Property Manager
Camden Property Trust
02.2021 - Current
Leasing Consultant
Camden Property Trust
12.2017 - Current
AAS - Surgical Technology
Central Florida Institute - Palm Harbor
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