Francis McGloin

Oversaw all operations for 145-unit used vehicle inventory, managing acquisition, pricing, merchandising, and reconditioning.

• Developed a team of 15 sales professionals to enhance performance accountability and customer satisfaction.
• Built inventory through strategic purchases from auctions, trade-ins, service drives, and direct street acquisitions.
• Achieved average front-end gross profits of $3,100 per vehicle via disciplined acquisition and pricing strategies.
• Maintained average inventory age of 31 days through proactive management and market analysis.
• Created pricing strategies aligned with market trends and competitor analysis to maximize revenue.
• Supported monthly retail sales of 100 used vehicles while ensuring strong inventory turnover metrics.
• Sourced inventory through diverse methods including auctions, trade-ins, service drives, and direct purchases.

• Coordinated guest arrivals and departures, maintaining exceptional service standards in high-volume environment to improve overall satisfaction.
• Supervised valet operations, trained employees, ensured safety compliance, and led customer service initiatives to enhance guest experience.
• Coached team members and implemented operational improvements, resulting in enhanced efficiency and guest satisfaction.

• Led team of 7 fulfillment advisors in e-commerce division, contributing to 60% of nationwide sales.
• Coordinated over 10,000 online orders monthly, liaising between customers, operations, and service teams to ensure seamless fulfillment.
• Maintained a 90% customer satisfaction rate through effective escalation management and process improvement.
• Generated vehicle inspection reports and collaborated with service departments to streamline repairs and delivery timelines.

• Exceeded sales goals and maintained branch profitability during challenging market conditions.
• Supervised and developed team members, enhancing service quality for corporate and VIP clients.
• Oversaw operations for California's largest exotic vehicle division, ensuring smooth daily functions and high customer satisfaction.

• Addressed customer concerns and strengthened retention through proactive communication and effective problem solving.
• Cultivated long-term customer relationships through consultative service and product expertise, enhancing customer loyalty.
• Handled customer inquiries via phone, email, and in-person interactions.
• Assisted customers with vehicle rentals and returns at various locations.
• Processed rental agreements and ensured accurate documentation for transactions.