Francis Mensah
Chicago,IL
Summary
Dynamic Account and Customer Development Manager with over 10 years of experience driving sales growth through strong client partnerships and consistently exceeding revenue targets in the retail and food service sectors. Holds a degree in Business Administration with a focus on Retail Management and Marketing, alongside an MBA specializing in International Business, Technology, and Innovation. Combines strategic leadership with analytical expertise to effectively lead cross-functional teams in executing regional sales strategies that deliver measurable business outcomes. Committed to exceptional customer service, adept at addressing client needs, and recognized for fostering collaborative environments that significantly enhance customer satisfaction.
Overview
12
12
years of professional experience
Work History
Away From Home Representative (Restaurants)
PepsiCo
Chicago
12.2024 - Current
- Developed and nurtured strategic partnerships aimed at enhancing customer satisfaction via outstanding service delivery.
- Managed over 20 existing business calls and 25 new business cold calls weekly.
- Analyzed market trends and directed restaurant channel strategy to optimize brand positioning and customer engagement.
- Drove strategic account management and innovation efforts to deliver sustained growth in volume and net revenue, exceeding 5% and 6% respectively.
- Analyzed away-from-home market trends and competitive positioning to support informed decision-making and achieve business objectives.
- Identified and engaged potential clients while nurturing existing relationships to enhance overall business development.
- Developed and implemented local and national promotional strategies to strengthen brand presence and optimize new product distribution.
- Facilitated contract negotiations and strategic reviews to align business objectives with innovative solutions.
- Analyzed customer insights and market trends through Circana and Nielsen data to uncover and capitalize on business opportunities.
- Collaborated with cross-functional teams, including national and local sales delivery and PES, to enhance customer service and satisfaction.
- Oversaw logistics of equipment pre-deployment site surveys and coordinated deployments with accounts and equipment warehouse to ensure timely execution.
- Leveraged data-driven selling methods to maximize sales performance and profitability in targeted food service accounts.
Customer Development Account Manager (Large Format Grocery Accounts)
PepsiCo
Chicago
08.2021 - 12.2024
- Developed strategic customer partnerships, pinpointing growth avenues to boost sales volume and ensure successful program implementation.
- Drove strategic net sales growth through development of customer-centric plans utilizing promotions and price points on shelves and store advertisements.
- Oversaw accurate sales forecasting to align with business objectives and achieve customer P&L and revenue goals of over $2.8 million annually.
- Collaborated with buyers to design and implement joint business plans, ensuring adherence to established goals.
- Executed strategies for annual space management and optimization to enhance operational efficiency.
- Executed comprehensive sales planning and administered contracts and agreements to support business growth through PepsiCo's Business Acquisition Model (BAM).
- Engaged in cross-functional teamwork to drive improvements in product performance, merchandising pricing, and assortment strategies.
- Assisted in managing trade deals and coordinating customer meetings. Supported budget management and contributed to planning efforts aimed at achieving positive ROI and company objectives.
- Conducted analysis of market trends to drive business development while ensuring compliance with PepsiCo's selling standards.
- Analyzed customer requirements and developed account management strategies to ensure alignment with organizational goals and foster long-term relationships.
Sales Senior Associate (7-Eleven Business Development)
PepsiCo
Chicago
03.2019 - 07.2021
- Analyzed market trends and developed targeted sales strategies, achieving a substantial increase in case volume and net revenue.
- Fostered strong partnerships with 7-Eleven corporate and franchise leaders to ensure satisfaction by delivering superior service and strategic assistance.
- Executed local marketplace promotions to enhance brand performance and drive sales growth.
- Supported Pepsico sales operations and the7-Eleven franchise planning team to optimize demand forecasting processes.
- Executed channel sales strategies to enhance market performance.
- Leveraged strategic partnerships with field consultants, managers, and franchisees to facilitate rapid store resets and optimize product placement.
- Led cross-functional teams to implement process improvements, enhancing operational efficiency and reducing waste.
Pre-Sales Representative (Account Manager Retail) – Convenience, Gas, Drug & Dollar Channels
PepsiCo
Chicago
05.2015 - 02.2019
- Spearheaded sales initiatives within the territory to enhance market share and profitability.
- Oversaw management of 100-plus drug dollar, convenience, and grocery retail business channels.
- Enhanced client satisfaction and profitability through the delivery of customized solutions based on a thorough understanding of business needs.
- Evaluated sales projections and designed actionable plans to ensure alignment with corporate objectives and meet customer needs.
- Collaborated with cross-functional teams to execute promotional strategies and optimize inventory management.
Route Sales Supervisor
The Coca-Cola Company
Accra, Ghana
09.2013 - 02.2015
- Oversaw distributor territories and executed sales strategies to enhance productivity and expand market share.
- Oversaw distributor and retailer relationships to enhance collaboration and support long-term business objectives.
- Developed targeted training modules for distributor sales agents, focusing on improving sales strategies and fostering strong relationships with key accounts.
Education
MBA - International Business, Technology And Innovation
The University of Arizona Global Campus
Chandler, AZ08.2025
Bachelor of Arts - Business
Arizona State University, W. P. Carey School of Business
Tempe, AZ06.2023
Skills
- Client relationship management
- Client account management
- Sales growth strategy
- Strategic forecasting
- Strategic partnership development
- Cross-functional team leadership
- Microsoft Office proficiency
- Data analysis with Circana and Nielsen
- Presentation skills with PowerPoint
- Data-informed strategy development
- Value-based selling
Timeline
Away From Home Representative (Restaurants)
PepsiCo
12.2024 - Current
Customer Development Account Manager (Large Format Grocery Accounts)
PepsiCo
08.2021 - 12.2024
Sales Senior Associate (7-Eleven Business Development)
PepsiCo
03.2019 - 07.2021
Pre-Sales Representative (Account Manager Retail) – Convenience, Gas, Drug & Dollar Channels
PepsiCo
05.2015 - 02.2019
Route Sales Supervisor
The Coca-Cola Company
09.2013 - 02.2015
Bachelor of Arts - Business
Arizona State University, W. P. Carey School of Business
MBA - International Business, Technology And Innovation
The University of Arizona Global Campus
LEADERSHIP
- Led multiple customer meetings, presenting tactical plans aligned with key business objectives, delivering measurable results in sales growth.
- Spearheaded cross-functional collaborations to support successful product launches and market blitz, contributing to overall business growth.
- Managed budgets and negotiated trade deals, ensuring positive ROI and alignment with long-term business strategies.
- Led a team of six distributor sales representatives.