Francis Morales
Quincy,MA
Summary
Restaurant manager with over 14 years of experience in optimizing operations and enhancing guest satisfaction. Expertise in staff training, food safety compliance, and cost control measures that drive profitability. Proven ability to manage high-traffic establishments and diverse teams effectively. Recognized for exceptional customer service and commitment to operational excellence.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Restaurant Manager
Yard House
Boston, MA
07.2016 - Current
- Managed daily operations to ensure efficient restaurant functioning.
- Trained and supervised staff on service standards and menu knowledge.
- Implemented inventory control measures to maintain optimal stock levels.
- Coordinated schedules to enhance staff coverage during peak periods.
- Resolved customer complaints promptly to uphold guest satisfaction.
- Conducted inspections to guarantee cleanliness and safety compliance.
- Collaborated with kitchen team to streamline food preparation processes.
- Optimized profits through effective management of food, beverage, and labor costs.
- Conducted regular inspections to ensure cleanliness and safety compliance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
Restaurant Manager
TGI Fridays
Yonkers, New York
10.2012 - 07.2016
Education
High School Diploma -
Tappan Zee High School
Orangeburg, NY06-2001
Some College (No Degree) -
Pace University
New York (City), NYSkills
- Inventory management
- Training and supervision
- Cost control
- Staff scheduling
- Customer complaint resolution
- Food safety compliance
- Adaptability
- Reservation handling
- Point of sale (POS) system operation
- Kitchen oversight
- TIPS certified
- Quality assurance
- Managing deliveries
- ServSafe
- Cicerone Certified
Certification
ServSafe
Timeline
Restaurant Manager
Yard House
07.2016 - Current
Restaurant Manager
TGI Fridays
10.2012 - 07.2016
High School Diploma -
Tappan Zee High School
Some College (No Degree) -
Pace University