Francis Quinn
Somerville,MA
Summary
A dynamic and outgoing musician, sometime adventurer and enthusiastic professional, experienced with high end food and beverage service. Experienced at providing timely service with enthusiasm and alacrity. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
16
16
years of professional experience
Work History
Server
Ward 8
Boston, Massachusetts
10.2024 - Current
- Assisted customers as needed, providing excellent service and support.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Consistently checked inventory levels and communicated needs to management team.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Beer Manager
Needham Center Fine Wines
Needham, Massachusetts
04.2022 - 08.2024
- Curated an ever changing selection of high end craft and imported beer.
- Organized weekly in store tastings poured by brewery and distributor reps.
- Wrote a weekly newsletter rolling out new products with tasting descriptions and announcing which products were to be featured at our weekly tastings.
- Grew beer sales by greater than 12% at a time when beer sales nationwide were flat or in decline.
- Monitored sales performance of new products and adjusted inventory levels accordingly.
- Managed stock rotation, ensuring that outdated product is removed from shelves in a timely manner.
Sales Engineer
Bearing Enterprises Inc.
Boston, MA
06.2012 - 03.2020
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Documented account activities and generated sales reports.
- Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
- Generated leads through cold calling prospective clients as well as networking activities.
- Developed and wrote technical documentation for products.
- Collaborated with sales teams to understand customer requirements and craft tailored solutions.
- Provided technical support and guidance to clients post-sale to ensure product integration and satisfaction.
Carpenter
Sunrise Erectors Inc.
Canton, Massachusetts
04.2009 - 01.2012
- Framed and sheathed the exteriors of large commercial buildings using heavy steel framing and structural panels systems at great heights.
- Installed windows, doors, drywall, curtain walls, stairways and various individual constructions as circumstances required.
- Operated heavy machinery and tools
- Operated scaffolding and lifts of many varieties.
Education
High School Diploma -
Milton High School
Milton, MA05-2002
Skills
- Extensive beer and spirits knowledge
- Food and beverage pairings
- Exceptional customer service
- Positive attitude
Timeline
Server
Ward 8
10.2024 - Current
Beer Manager
Needham Center Fine Wines
04.2022 - 08.2024
Sales Engineer
Bearing Enterprises Inc.
06.2012 - 03.2020
Carpenter
Sunrise Erectors Inc.
04.2009 - 01.2012
High School Diploma -
Milton High School