Franklin Turcios
Indian Head,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Open to new opportunities, learning new positions in order to gain more techniques.
Overview
8
8
years of professional experience
Work History
Server
Osteria Mozza
Washington DC
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables on time without effecting service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender
Del Mar de Fabio Trabbochi
Washington, DC
12.2021 - 12.2024
- Mixed and served both alcoholic and non-alcoholic drinks for guests by following standard recipes and procedures.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for servers if guests choose to.
- Collected and organized daily till totals and tips.
- Communicated with guests carefully to reveal allergies one might have and preferences.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Communicated with guests to build relationships and further them.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepped ingredients at the start of shift to use in cocktails.
- Chopped and diced fruits to stock fridge ahead of busy periods.
- Set up work stations prior to opening to minimize prep time.
Bartender
Officina
Washington, DC
07.2018 - 11.2021
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Balanced daily registers and generated sales reports for management.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Communicated carefully with guests on food ingredients to reveal allergies that one might have.
- Communicated constantly with guests in order to build relationships and further them.
Food Runner
Rania Restaurant
Washington, DC
05.2017 - 06.2018
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Offered insight into menu items to answer customer questions.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Memorized dining room floor plans and understood seat number system.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Skills
- Extensive Spirits Knowledge
- Suggestive Selling
- Beer, Wine and Soju Cocktails
- Safe Serving Knowledge
- Health Codes Compliance
- Outstanding Customer Service
- Maintaining Glassware Stock
- Anticipating Guest Needs
- Bar Operations and Logistics
- Monitoring Alcohol Consumption
- Identification and Compliance
- Food and Beverage Service
- Multitasking and Prioritization
- Interpersonal Relationships
- Cash Handling and Management
- Teamwork and Professionalism
- Bilingual
- Elegant Garnish Station Setup
- Food Preparation
Languages
English
Spanish
Timeline
Server
Osteria Mozza
01.2025 - Current
Bartender
Del Mar de Fabio Trabbochi
12.2021 - 12.2024
Bartender
Officina
07.2018 - 11.2021
Food Runner
Rania Restaurant
05.2017 - 06.2018