FRANCIS SMITH
Human Resources Manager
Winter Haven,FL
Summary
Resourceful Career Counselor focused on building successful education paths in support of career goals. Hardworking and resilient professional with deep understanding of company needs and market trends. Bringing 14 years in Human Resource Management. Encouraging human resource manager with expertise in student development, counseling and education. Communicative and reliable professional possessing outstanding organizational and communication abilities paired with in-depth understanding of institutional policies and resources. Offering comprehensive, hands-on experience assisting students in achieving educational targets and choosing right courses and majors.
Overview
21
21
years of professional experience
Work History
Command Career Counselor
U S. Navy
San Diego, CA
04.2021 - Current
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Assisted clients in building successful job search strategies.
- Maintained case files and documented actions.
- Worked with team to continuously improve career and placement opportunities for students.
- Kept detailed records of individual histories, scores and documents.
- Provided individualized counseling approaches based on socioeconomic status and cultural background.
- Equipped students with job search skills to increase success chances.
- Maintained knowledge of market and diverse career opportunities.
- Mentored junior staff on compliance, procedural and performance strategies.
- Helped students evaluate course choices and select relevant classes.
- Established and oversaw clear guidelines about procedures and success metrics.
Equal Opportunity Manager
U S Navy
San Diego, CA
04.2021 - Current
- Performed audits and deep document reviews to verify compliance with applicable laws.
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
- Investigated employment practices or alleged violations of laws to document and correct discriminatory factors.
- Interviewed persons involved in equal opportunity complaints to verify case information.
- Monitored implementation and impact of guidelines for nondiscriminatory employment practices.
- Examined complaints made by workers, conducted interviews and mediated disputes.
- Planned workshops to help workplaces remain complaint free and support diverse employees.
- Monitored employees for compliance with equal opportunity laws, identified violations and implemented corrective action.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
Compensation and Benefits Supervisor
U S Navy
Reno, NV
07.2018 - 04.2021
- Educated new hires about different benefit plans.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Oversaw open enrollment processes during [Number] quarter.
- Kept programs in line with plan structure, company policy and legal requirements.
- Designed, evaluated and modified benefits policies to keep programs current, competitive and in compliance with legal requirements.
Equal Opportunity Manager
U S Navy
Reno, NV
07.2018 - 04.2021
- Performed audits and deep document reviews to verify compliance with applicable laws.
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
- Investigated employment practices or alleged violations of laws to document and correct discriminatory factors.
- Interviewed persons involved in equal opportunity complaints to verify case information.
- Monitored implementation and impact of guidelines for nondiscriminatory employment practices.
- Examined complaints made by workers, conducted interviews and mediated disputes.
- Monitored employees for compliance with equal opportunity laws, identified violations and implemented corrective action.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Career Detailing and Job Placement Supervisor
U S Navy
Norfolk, VA
06.2015 - 07.2018
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Developed lists of qualified candidates for corporate hiring managers.
- Managed recruitment team and educated and mentored new advisors.
- Streamlined recruiting processes for entire team.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Operational Manager
U S Navy
Juffair, Bahrain
05.2017 - 04.2018
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Command Career Counselor
U S Navy
Juffair, Bahrain
05.2017 - 04.2018
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Assisted clients in building successful job search strategies.
- Maintained case files and documented actions.
- Led workshops for job seekers to provide information on job searching, application completion and resume building.
- Mentored junior staff on compliance, procedural and performance strategies.
- Administered drug, aptitude and personality assessments.
Compensation and Benefits Supervisor
U S Navy
Juffair, Bahrain
05.2017 - 04.2018
- Educated new hires about different benefit plans.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Oversaw open enrollment processes during [Number] quarter.
- Audited benefit programs and agreements to optimize service delivery.
- Kept programs in line with plan structure, company policy and legal requirements.
- Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
- Designed, evaluated and modified benefits policies to keep programs current, competitive and in compliance with legal requirements.
Compensation and Benefits Supervisor
U S Navy
Oak Harbor, WA
01.2012 - 06.2015
- Educated new hires about different benefit plans.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Oversaw open enrollment processes during [Number] quarter.
- Audited benefit programs and agreements to optimize service delivery.
- Kept programs in line with plan structure, company policy and legal requirements.
- Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
- Designed, evaluated and modified benefits policies to keep programs current, competitive and in compliance with legal requirements.
Training & Development Supervisor
U S Navy
Oak Harbor, WA
01.2012 - 06.2015
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Employed job analysis in accordance with principles of instructional design to create effective training programs.
Education
Bachelor of Science - Finance
Hawaii Pacific University
Honolulu, HIAssociate of Science - Accounting
Hawaii Pacific University
Honolulu, HIPh.D. - Human Resources Management
Northcentral University
San Diego, CA06.2023
Master of Science - Human Resources Management
Brandman University
Irvine, CA06.2015
Master of Arts - Organizational Leadership
Brandman University
Irvine, CA03.2015
Skills
- Student Records Maintenance
- Self-Help Education
- Truancy Counseling
- Behavior Modification
- Customer Satisfaction
- Employee Relations
- Behavior Counseling
- Career Planning Presentations
Timeline
Command Career Counselor
U S. Navy
04.2021 - Current
Equal Opportunity Manager
U S Navy
04.2021 - Current
Compensation and Benefits Supervisor
U S Navy
07.2018 - 04.2021
Equal Opportunity Manager
U S Navy
07.2018 - 04.2021
Operational Manager
U S Navy
05.2017 - 04.2018
Command Career Counselor
U S Navy
05.2017 - 04.2018
Compensation and Benefits Supervisor
U S Navy
05.2017 - 04.2018
Career Detailing and Job Placement Supervisor
U S Navy
06.2015 - 07.2018
Compensation and Benefits Supervisor
U S Navy
01.2012 - 06.2015
Training & Development Supervisor
U S Navy
01.2012 - 06.2015
Bachelor of Science - Finance
Hawaii Pacific University
Associate of Science - Accounting
Hawaii Pacific University
Ph.D. - Human Resources Management
Northcentral University
Master of Science - Human Resources Management
Brandman University
Master of Arts - Organizational Leadership
Brandman University
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