Rose Charles
North Miami Beach,FL
Summary
Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals.
Seasoned Senior Clerk with comprehensive background in administrative duties, including data entry and customer service. Strong organizational skills coupled with keen attention to details have consistently ensured efficient office operations. Notable strengths lie in problem-solving, multitasking and maintaining high standards of accuracy and confidentiality. Past roles have demonstrated improved efficiency in document processing and management systems.
Overview
3
3
years of professional experience
Work History
Ops Senior Clerk
Florida Health Department
Miami , FL
06.2024 - Current
- Conducted research on new products or services that could benefit the company's operations.
- Organized materials and set up office meetings inside and between departments.
- Typed, formatted and edited correspondence and other documents.
- Communicated with customers and employees to answer questions or explain information.
- Operated cash register to process cash, check, and credit card transactions.
- Maintained inventory records and tracked shipments for all incoming materials and supplies.
- Completed daily clerical tasks to support smooth operations.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Front Desk Receptionist
ChenMed medical center
Hallandale, Florida
08.2021 - 06.2024
- Assisted in the management of the company's social media accounts.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Coordinated company events with venues and advised staff of pertinent details.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Mental Health Technician
Wellpath/ south Florida state hospital
Pembroke Pines, Florida
11.2021 - 06.2022
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Conducted intake interviews to assess patient needs and determine appropriate care plans.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Supported patients in developing life skills and independence through targeted interventions.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
Education
High School Diploma -
Miami Norland Senior High School
Miami Gardens, FL06-2012
Associate of Arts - Health Administration
Florida National University
Hialeah, FLSkills
- Staff education and training
- Strategic planning
- [Type] discipline background
- Business administration
- Administrative support
- File management expertise
- Complaint resolution
- Mail handling
- Meeting facilitation
- Expense reporting
- Document management
- Paperwork processing
- Cash handling
- Equipment monitoring
- Scheduling
Timeline
Ops Senior Clerk
Florida Health Department
06.2024 - Current
Mental Health Technician
Wellpath/ south Florida state hospital
11.2021 - 06.2022
Front Desk Receptionist
ChenMed medical center
08.2021 - 06.2024
High School Diploma -
Miami Norland Senior High School
Associate of Arts - Health Administration
Florida National University