Jonathan Miller
Tallahassee
Summary
Accomplished OPS Senior Clerk at the Criminal Investigation Division, adept in technical support and proactive leadership. Excelled in implementing software to enhance law enforcement capabilities and supervised over 50 Air Force ROTC cadets, significantly boosting their readiness. Skilled in file management and customer service, consistently achieving complex project goals within stringent budgets and timelines.
Overview
7
7
years of professional experience
Work History
OPS Senior Clerk
Criminal Investigation Division
05.2023 - Current
- Work with upper management to complete complex projects on tight budgets within specific timelines.
- Assist in software implementation that directly helps Law Enforcement accomplish their mission.
- Handle inventory through replacing old and outdated equipment with newer and faster ones.
- Transfer and set up IT equipment for both Law Enforcement and civilian workers.
Cadet
Air Force ROTC
08.2021 - Current
- Directly supervised over 50 cadets as Squadron Commander and ensured their readiness.
- Trained and evaluated a total of around 70 cadets while ensuring high morale within the environment.
- Planned and executed over 30 Leadership Laboratories that were directly involved in the participation, training, and readiness of over 100 cadets over the course of 2 semesters.
- Mentored numerous cadets
Host
Cracker Barrell
02.2022 - 05.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
Associate
Lost Key Golf Club
07.2020 - 08.2021
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Provided exceptional services to customers with regard to cleaning clubs and providing beverages.
- Ensured golf balls, clubs, golf carts, and the range were all spotless before ending a shift.
Cashier
Surf Style
02.2018 - 07.2020
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise throughout the store.
Education
Bachelor of Science - Cyber Criminology
Florida State University
Tallahassee, FL05-2025
Skills
- File management
- Professional correspondence
- Proficient in Windows and Microsoft Programs
- Technical support
- Document management
- Customer Service
- Proactive Leadership
- Management Skills
Languages
English
Native or Bilingual
Turkish
Full Professional
Timeline
OPS Senior Clerk
Criminal Investigation Division
05.2023 - Current
Host
Cracker Barrell
02.2022 - 05.2022
Cadet
Air Force ROTC
08.2021 - Current
Associate
Lost Key Golf Club
07.2020 - 08.2021
Cashier
Surf Style
02.2018 - 07.2020
Bachelor of Science - Cyber Criminology
Florida State University
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