Readng
Francis Whitaker
General Manager
Raleigh,NC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
The Common Market
Charlotte, NC
04.2021 - Current
- Trained new team members on procedures, customer service and sales techniques.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Promoted from Crew member to GM in March 2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Assistant Manager- Barista
Lincolns Haberdashery
Charlotte, NC
07.2020 - 04.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Manager
The Flying Biscuit Cafe
Charlotte, NC
02.2019 - 08.2020
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed physical inventory counts each month.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Jack Britt High School
08.2007 - 06.2011
No Degree - International Studies
University of North Carolina At Charlotte
Charlotte, NC 05.2001 -
Skills
Exceptional interpersonal communication
Staff training/development
Efficient multi-tasker
Verbal and written communication
Operations management
Sales expertise
Interests
Baking
Cooking
Gardening
Timeline
General Manager
The Common Market
04.2021 - Current
Assistant Manager- Barista
Lincolns Haberdashery
07.2020 - 04.2021
Assistant Manager
The Flying Biscuit Cafe
02.2019 - 08.2020
High School Diploma -
Jack Britt High School
08.2007 - 06.2011
No Degree - International Studies
University of North Carolina At Charlotte
05.2001 -