Francis A Brown
Union,NJ
Summary
Proven Telecom/IT Support Specialist with a track record of enhancing system efficiency and troubleshooting at Skadden Arps. Skilled in telecommunications network oversight and adept at leading migration projects, demonstrating both technical proficiency and teamwork.
Overview
19
19
years of professional experience
Work History
Telecom/IT Support Specialist
PFM INC / Skadden Arps Consultant
05.2005 - Current
- Configure, install and maintain employees and devices database for Cisco call server.
- Delivered onsite and remote technical support for Skadden Arps employees.
- Used ticketing systems to manage and process support actions and requests.
- Contributed to the installation and deployment of Parlance interactive voice response system
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Instrumental in the migration of Skadden Arps users and devices from Avaya to Cisco by compiling and arranging employees database for upload.
- Responsible for preparing employee spreadsheets, receptionist reports and speech automated attendant.
- Collaborated with network team in the implementation and deployment of Cisco MRA telephones.
- Managed Skadden Arps APAC global sip trunking solution project.
Education
Associate of Applied Science - Building And Civil Engineering
Belize Technical College
Belize City06.1989
Skills
- Software Installation
- Telecommunications network oversight
- Technical Troubleshooting
- Technical Support
- System Administration
Timeline
Telecom/IT Support Specialist
PFM INC / Skadden Arps Consultant
05.2005 - Current
Associate of Applied Science - Building And Civil Engineering
Belize Technical College
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