FRANCISCA CRUZ
American Falls,USA
Summary
A diligent and driven professional with 20 plus years of experience, eager to leverage a comprehensive skill set and knowledge. Demonstrates the ability to perform effectively both independently and collaboratively within team environments, with a proven capacity to swiftly adapt to new procedures.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Program Manager
SEICAA
American Falls, Idaho
02.2023 - 01.2025
- Ensured compliance with company policies and procedures while managing programs
- Assisted young adults in acquiring volunteer hours to support their community service efforts
- Monitored progress against goals, adjusting plans as necessary to meet changing requirements
- Improved customer engagement through relationship management and timely communications
- Managed budgets for multiple programs concurrently
Operational Support Specialist
Lamb Weston
American Falls, Idaho
02.2022 - 02.2023
- Built strong customer relationships through friendly and professional customer service
- Collaborated with other departments to resolve escalated customer inquiries efficiently
- Prioritized issues through proper documentation and monitoring to facilitate timely resolution and escalation
- Received and addressed customer complaints, investigating root cause and managing related corrective measures
- Maintained records of daily data communication transactions, problems, and remedial actions taken, and installation activities
Administrative Assistant
Amy's Kitchen
Pocatello, Idaho
02.2021 - 01.2022
- Reviewed applications to ensure accuracy before processing into the system
- Facilitated conflict resolution sessions between employees when needed
- Provided guidance to employees regarding work-related queries or concerns
- Answered phone calls, directed inquiries to appropriate personnel, and responded to customer requests promptly
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
Self-Reliance Specialist
State of Idaho
Pocatello, Idaho
11.2000 - 08.2010
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Implemented electronic filing systems to improve document management and accessibility
- Compiled and entered data into various databases to ensure accuracy and completeness
- Provided direct case management services to ensure program participants met all requirements necessary for obtaining employment
- Analyzed data collected from surveys conducted with program participants regarding satisfaction levels and outcomes achieved
Education
GED -
Idaho State University
Pocatello, ID1997
Skills
- Proactive Self-Starter
- Critical Thinking
- Attention to Detail
- Decision Making and Prioritization
- Financial Data Verification
- Relationship Building
- Verbal and Written Communication
- Dependable and Responsible
- Spanish-Fluent
Certification
- Human Resource Employee Management
- Developing Critical-Thinking, Decision-Making & Problem-Solving Skills
Timeline
Program Manager
SEICAA
02.2023 - 01.2025
Operational Support Specialist
Lamb Weston
02.2022 - 02.2023
Administrative Assistant
Amy's Kitchen
02.2021 - 01.2022
Self-Reliance Specialist
State of Idaho
11.2000 - 08.2010
GED -
Idaho State University