Marian Salwei

Enhance customer satisfaction by promptly addressing concerns and providing accurate information. Process Minnesota Care renewals and new applications for Minnesota Health Care Programs with a high level of attention to detail and accuracy to ensure the consumer receives the correct determination. Process reported changes to consumer's cases. Able to navigate multiple systems to accurately complete a work item. Maintain a high level of confidentiality. Respond proactively and positively to change. Increase efficiency of call handling by using all resources available. Make outbound calls to consumers when more information is needed for processing. Demonstrate flexibility by adapting swiftly to changing procedures, minimizing disruption to effectively completing work items. Display a positive attitude and excellent problem solving skills. Adhere to and stay abreast on changes to policy and procedures. Able to efficiently navigate between different programs such as SAVE, CRM, METS and MMIS. Able to work independently and stay on task. Embrace teamwork. Work in a diverse environment.

Maintain smooth and timely operations in preparation and delivery of meals. Ensure proper food handling and kitchen sanitation. Prepare various food items that will be used throughout shift. Provide excellent quality and presentation to customers.

Alongside professional, friendly and engaging customer service, providing direct telephone support to over two hundred customers monthly with positive attitude and focus on customer satisfaction. Maintain accurate and current customer account data with manual forms processing and digital information updates. Execute wire transfers, open new accounts, vault teller, backup teller, raise and lower debit card limits, cancel and reorder debit cards. Responsible for buying and selling cash to Federal Reserve. Train co-workers joining Customer Care Team. Wrote policy and procedures for CCT. Was instrumental in set up and testing of Interactive Teller Machine and am one of two employees in Minnesota, Wisconsin and Montana locations that is trained to assist in customer transactions via video conferencing that are placed at different locations in MN and WI. Work in diverse environment and maintain high level of confidentiality.

Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions. Handled various accounting transactions including deposits, withdrawal, loan payments and stop pays. Sold money orders, cashier's checks and savings bonds. Coordinated daily cash reconciliation at high volume location. Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions. Balanced vault at end of day and secured monies in accordance with established procedures. Exceeded quarterly sales goals.

Submitted claims to insurance companies. Communicated with various insurance companies regarding patient's benefits. Billed patients monthly. Scheduled patient appointments. Paid office bills. Worked closely with patients regarding treatment plan. Ordered and maintained office supplies.