Kariann Ives
Rochester,NY
Summary
Dynamic human services professional with nearly two decades of experience specializing in program development and care coordination. Proven track record of launching innovative initiatives, including the PCS-WNY Pilot program and the Ambassador and Float programs at Person Centered Services. Currently serving as Manager of Program Supports, driving the creation and implementation of new programs within New York State under the Social Care Network. Committed to data-driven decision-making and fostering efficient processes, while excelling in task prioritization, organization, and communication to enhance support for individuals and teams.
Overview
16
16
years of professional experience
Work History
Manager Program Supports, CCO Willowbrook Liaison, & Supervisor of Social Care Network
Person Centered Services
Rochester, New York
09.2023 - Current
- Facilitated effective implementation of processes and procedures to enhance customer service language access services.
- Supported Willowbrook team by fostering partnerships with internal and external stakeholders to ensure effective quality and compliance service delivery.
- Established comprehensive process guidelines and launched innovative programs within the social care network.
- Managed the design, execution, and supervision of innovative projects tailored for multiple team members.
Support Broker
Heritage Christian Services
Rochester, NY
12.2016 - Current
- Collaborated with individuals to create personalized plans and corresponding self-directed budgets, promoting independence and quality of life.
- Oversaw continuous monitoring of self-directed budgets and expense reports. Developed and executed staff action plans aligned with the specific needs of individuals supported by the plans. Facilitated regular assessments to ensure effective budget management.
Ambassador Supervisor
Person Centered Services
Rochester, New York
12.2022 - 09.2023
- Oversaw care coordination ambassadors in delivering training and support to new care coordinators. Guided development initiatives for care coordinators aiming to advance their skills. Fostered a collaborative environment to promote knowledge sharing among team members.
- Partnered with Learning and Development across various job functions to optimize training initiatives for care coordinators.
Care Coordination Supervisor
Person Centered Services
Rochester, New York
06.2018 - 09.2023
- Train, support, and advocate for Care Coordinators.
- Utilize the Electronic Health Record(s) to review and approve Care Coordination documentation.
- Facilitated effective crisis management for high-need cases, resulting in improved client outcomes. Led a team of behavioral health care coordinators to provide comprehensive support in medical, behavioral, and housing domains.
- Assisted care coordinators in tracking caseload requirements. Supported identification of opportunity areas for each care coordinator. Helped increase success in targeted areas.
- Provided strategic support and advocacy to empower care coordinators in their roles.
- Contributed to development and refinement of Standard Operating Procedures (SOP) as a dedicated member.
Care Specialist, Medicaid Service Coordinator
Heritage Christian Services
Rochester, NY
09.2015 - 06.2018
- Care Specialist-Delivered specialized assistance to Medicaid service coordinators to ensure comprehensive care for clients with significant medical or behavioral challenges.
- Facilitated successful connections to services for individuals with developmental disabilities, improving overall quality of life. Promoted health and safety standards, resulting in enhanced client protection. Advanced advocacy initiatives, leading to increased awareness and support for client needs.
- Implemented and monitored annual professional development activities to ensure continuous learning opportunities.
- Utilized electronic health record system, maintain semi-annual Individualized support plan, and provide support with applying and maintaining benefits.
- Medicaid Service Coordinator Trainer- Maintained professional development with Office for People with developmental disabilities and with Heritage Christian Services.
Medicaid Service Coordinator
Arc Of Monroe County
Rochester, NY
07.2014 - 09.2015
- Same responsibilities as Medicaid Service Care Coordinator with Heritage Christian Services.
Medicaid Service Coordinator
People Inc
Rochester, NY
09.2013 - 07.2014
- Same responsibilities as Medicaid Service Coordinator at Heritage Christian Services.
Preventive Worker and Medicaid Service Coordinator
Community Services for Everyone
Buffalo, NY
01.2012 - 07.2013
- Preventive Worker-Coordinated resources and services for parents with developmental disabilities, ensuring effective communication with Erie County Child Protective Services.
- Engaged with parents in skill-building initiatives and training, while overseeing health and safety compliance and connecting them to necessary services.
- Collaborated with Medicaid service coordinators, child protection service workers, and other providers to support client needs. Assisted in coordinating services to ensure comprehensive care for clients. Worked alongside team members to facilitate effective communication and service delivery.
- Medicaid Service Coordinator, Parents and Youth Program- Same responsibilities as Heritage Christian Services.
- Supported a caseload of children and adults with disabilities.
Family Coordinator & Medicaid Service Coordinator
Lifetime Assistance Inc.
Rochester, NY
09.2009 - 01.2012
- Family Coordinator- Supported parents and children with disabilities in developing and executing strategies to improve health care and increase independent living capabilities.
- Medicaid Services Coordinator- Same responsibilities as Heritage Christian Services.
Education
Bachelor of Science - Early Childhood Special Education
SUNY Buffalo State
Buffalo, NY05.2009
Associate of Science - Education
Genesee Community College
Batavia, NY05.2007
High School Diploma - undefined
Caledonia-Mumford High School
Caledonia, NY06.2004
Skills
- Thoroughness in task execution
- Proficient in conveying information
- Analytical decision-making
- Proactive self-starter
- Supportive demeanor
- Needs-based training facilitation
- Proficient in facilitating change implementation
- Consistently meet deadlines
- Versatile and consistent
- Caseload management
- Innovative process design
Timeline
Manager Program Supports, CCO Willowbrook Liaison, & Supervisor of Social Care Network
Person Centered Services
09.2023 - Current
Ambassador Supervisor
Person Centered Services
12.2022 - 09.2023
Care Coordination Supervisor
Person Centered Services
06.2018 - 09.2023
Support Broker
Heritage Christian Services
12.2016 - Current
Care Specialist, Medicaid Service Coordinator
Heritage Christian Services
09.2015 - 06.2018
Medicaid Service Coordinator
Arc Of Monroe County
07.2014 - 09.2015
Medicaid Service Coordinator
People Inc
09.2013 - 07.2014
Preventive Worker and Medicaid Service Coordinator
Community Services for Everyone
01.2012 - 07.2013
Family Coordinator & Medicaid Service Coordinator
Lifetime Assistance Inc.
09.2009 - 01.2012
Associate of Science - Education
Genesee Community College
High School Diploma - undefined
Caledonia-Mumford High School
Bachelor of Science - Early Childhood Special Education
SUNY Buffalo State