Letrice Pollard
Camden
Summary
Dynamic Program Manager with a proven track record at Arc of Burlington County, excelling in project oversight and effective problem resolution. Spearheaded strategic initiatives that enhanced team productivity and service delivery. Adept at fostering collaboration and mentoring staff, ensuring compliance and operational efficiency while achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Program Manager of Group Home
Arc of Burlington County
08.2024 - 08.2025
- Facilitated communication between stakeholders, improving collaboration and project visibility.
- Monitored project performance, identifying risks and implementing mitigation strategies.
- Developed project plans aligning with organizational goals and stakeholder expectations.
- Conducted regular status meetings to track progress and address challenges proactively.
- Established performance metrics to evaluate team productivity and project outcomes.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
Assistant Manager
Arc of Burlington County
07.2023 - 08.2024
- Led team in implementing person-centered care strategies to enhance service delivery.
- Mentored staff to improve operational efficiency and foster professional development.
- Coordinated training sessions for new hires, ensuring compliance with organizational policies.
- Developed and maintained strong relationships with community partners to support program initiatives.
Direct Support Professional Caregiver
Arc Of Burlington County
05.2020 - 07.2023
- Assisted individuals with daily living activities, promoting independence and dignity.
- Supported clients in communication and social interactions, enhancing engagement and connection.
- Implemented individualized care plans, ensuring tailored support for each client's needs.
- Monitored health and safety conditions, reporting changes to ensure timely interventions.
- Maintained accurate documentation of client progress and behavior for assessment purposes.
- Collaborated with healthcare professionals to coordinate comprehensive care services.
Education
High School Diploma -
Camden High School
Camden Nj06-1992
Skills
- Effective problem resolution
- Project oversight
- Thoroughness in task execution
- Goal-oriented planning
- Effective team leadership
- Team leadership in program execution
Timeline
Program Manager of Group Home
Arc of Burlington County
08.2024 - 08.2025
Assistant Manager
Arc of Burlington County
07.2023 - 08.2024
Direct Support Professional Caregiver
Arc Of Burlington County
05.2020 - 07.2023
High School Diploma -
Camden High School
ARC Star 2 years in
I was nominated and got to be the ARC Star which is the award for employees, that the ARC deems as a great and hardworking employee.
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