Francisca Meza
Tolleson,AZ
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Enrollment Coordinator
A New Leaf Inc
Phoenix, AZ
05.2023 - Current
- Coordinated with other departments on campus to ensure smooth enrollment processes.
- Compiled reports on enrollment trends using various software programs.
- Met deadlines established by the institution for processing applications.
- Provided customer service for students, parents, faculty, and staff regarding enrollment procedures.
- Ensured that all documents were properly completed before submission.
- Developed and implemented strategies to increase student enrollment.
- Used social media, text and telephone communication methods to contact applicants.
- Provided information about class options, educational materials and available services.
- Communicated program policies and enforced each.
- Completed and processed applications for enrollment.
- Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
- Handled new enrollments by entering customers' data and reviewing information.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and responded to inquiries to deliver high level of service to clients.
Assistant Store Manager
PLS Financial
Glendale, AZ
11.2019 - 04.2023
- Maintained accurate records of all transactions for compliance purposes.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Balanced cash drawers on a daily basis.
- Assisting in onboarding new employees and conducting training sessions for them.
- Ensuring compliance with banking regulations and policies.
- Analyzing financial data to ensure accuracy of records and transactions.
- Monitoring employee performance and providing feedback as needed.
Teleservice Representative
Arizona Federal Credit Union
Phoenix, AZ
01.2023 - 03.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Offered additional products or services to enhance customer experience.
- Performed outbound calling campaigns to promote new products or services.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
Manager
Whataburger
Phoenix, AZ
06.2017 - 07.2019
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Humanities And Science High School
Phoenix, AZ03-2020
Skills
- Team leadership skills
- Coordinating paperwork
- Progress Monitoring
- Organizing documents
- Cash Handling
- Drawer balancing
- Customer Relationship Building
- Financial Services
- Sales expertise
- Database Management
- Office Administration
- Multi-Task Management
- Staff Management
Certification
- CPR
- First-Aid
- Level One Fingerprint Clearance Card
Languages
English
Professional
Spanish
Professional
Timeline
Enrollment Coordinator
A New Leaf Inc
05.2023 - Current
Teleservice Representative
Arizona Federal Credit Union
01.2023 - 03.2023
Assistant Store Manager
PLS Financial
11.2019 - 04.2023
Manager
Whataburger
06.2017 - 07.2019
High School Diploma -
Humanities And Science High School
- CPR
- First-Aid
- Level One Fingerprint Clearance Card
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