Francisca Morales
Tucson,AZ
Summary
Dynamic manager with a proven track record at McDonald’s, Lightning Mesa franchise excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and clear communication. Skilled in inventory management, optimizing stock levels while fostering a motivated workforce. Committed to developing talent and ensuring a productive work environment.
Overview
1
1
year of professional experience
Work History
Manager
Lightning Mesa
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Veterinary Science
University of Arizona
Tucson, AZSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Relationship building
- Clear communication
- Work prioritization
- Inventory management
- Multitasking
- Team development
- Hiring and training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Lightning Mesa
08.2024 - Current
Veterinary Science
University of Arizona