Francisca Ramirez
Saginaw
Summary
Want to collaborate with a company looking for a detail-oriented and highly adaptable administrative professional with proven experience supporting complex healthcare operations, patient relations, program coordination. Confident in documentation management, compliance monitoring, and financial oversight across multi-site clinical environments. Making interpersonal skills, ability to work effectively with all levels, and a strong commitment to delivering outstanding team experiences. Equally comfortable coordinating training initiatives and managing large-scale events, with a keen eye for process improvement and a passion for maintaining smooth, compliant, and efficient operations.
Overview
16
16
years of professional experience
Work History
Front Desk Admin
TCI/Texas Heart and Vascular Institute
Fort Worth
11.2023 - Current
- Implement and provide daily operational needs, including supporting the patients, providers, residents, fellows, and staff.
- Checking patients in and out with courtesy and professionalism.
- Verification, pre-authorization, and obtaining referrals from the insurance companies.
- Creating new charts and appointments from new patient referrals.
- Collecting copayments, accounts receivable, and making deposits.
- Receiving mail, incoming packages, and delivering them to the correct medical staff.
- Answering incoming calls and returning calls to patients.
- Profound computer knowledge: Word, Excel, ScreenPro, and E-Clinical Works.
- Scheduling new and existing patients. As well as rescheduling.
- Assigning the charts to patients.
- Have one-on-one relationships with various clients.
- Securing work relationships with all different healthcare sales reps.
- Giving my clients great customer service to create lasting business relationships.
- Implemented best practice.
- Weekly meeting on how to improve the workflow of the practice.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Front Desk Receptionist
Primary Care of Texas PPG Health Care
Fort Worth
05.2023 - 11.2023
- Greeted patients warmly upon arrival at Primary Care of Texas.
- Managed phone calls and scheduled appointments efficiently.
- Verified patient information and updated records accurately.
- Creating weekly reports
- Assigning the charts to patients.
- Helped to streamline the patient and staff experience, making it less stressful and saving time looking for misplaced charts.
- Giving my clients great customer service to create lasting business relationships.
Travel Agent
Gardner Travel Svc.
North Richland Hills
01.2015 - 01.2023
- Helping my clients book international tours and cruises.
- Booking business travel, domestic and international.
- Including flight, lodging, and car rental through Sabre Software.
- Have one-on-one relationships with various clients.
- Giving my clients great customer service to create lasting business relationships.
- Organized large, international groups for travel and cruises.
- Utilize all different types of software.
- Managed a retail team of 7 to 8 employees.
- Sorted all customer service issues.
- Helped with inventory and office paperwork.
- Handled purchases and returns for clients.
- All banking, as well as preparing the store to open, and end-of-the-day banking and paperwork.
- Create forms for communications.
- Provided expert advice on travel destinations and local attractions.
- Designed customized travel itineraries for diverse client needs.
Assistant Manager
Seasonal - Burkes
01.2016 - 01.2018
- Created forms: Trip Planning, software Training financial goals
- Handled all in office needs. Filing, database management and creating spreadsheets as well as other types of documents.
- Booked travel for exclusive Black Card clients.
- Handled extensive family and groups international trips.
- Had a one-on-one relationship with my clients.
- Trusted with privacy of the more A list clients.
- Call back client with Customer Service Issues.
- Helped in handling IRA issues and Trades.
Call Back Customer Service Agent
Sterling Trust
01.2010 - 01.2012
- Handled all in office needs. Filing, database management and creating spreadsheets as well as other types of documents.
- Booked travel for exclusive Black Card clients.
- Handled extensive family and groups international trips.
- Had a one-on-one relationship with my clients.
- Trusted with privacy of the more A list clients.
- Call back client with Customer Service Issues.
- Helped in handling IRA issues and Trades.
Education
High School Diploma -
Haltom High School
Haltom, TX12-1999
Some College (No Degree) - Business and Computer Science
Texas State Technical School
Waco, TXSkills
- Leadership
- Technical familiarity
- Customer service
- Insurance verification
- Database management
- Charting software
- Appointment management
- Team collaboration
- Workflow optimization
- Office administration
- Time management
- Effective communication
- Patient scheduling
- Networking
- Supervision and leadership
- Problem resolution
- Flexible and adaptable
- Good Telephone Etiquette
References
[Available upon request.]
COMMUNICATION
I want to find a company that I can thrive and grow professionally. To utilize my many years of communication and technical experience. I am a team player but can work independently as well.
LEADERSHIP
This year I have been fortunate to work with and build 2 teams, working with PCAT and TCI. I am a multitasker with vision towards the future. I have implemented positive change effectively. I work hard and strive to become an important asset in any position I hold.
Timeline
Front Desk Admin
TCI/Texas Heart and Vascular Institute
11.2023 - Current
Front Desk Receptionist
Primary Care of Texas PPG Health Care
05.2023 - 11.2023
Assistant Manager
Seasonal - Burkes
01.2016 - 01.2018
Travel Agent
Gardner Travel Svc.
01.2015 - 01.2023
Call Back Customer Service Agent
Sterling Trust
01.2010 - 01.2012
High School Diploma -
Haltom High School
Some College (No Degree) - Business and Computer Science
Texas State Technical School