Francisca Villarroel
Van Nuys,CA
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Experienced cashier brings 13 years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
15
15
years of professional experience
Work History
Bake and Customer Service
Lilit Bakery
12.2022 - 07.2023
prepare and bake the dry pastries and then put them in the display case , fill the coffee machine , make sure all the display case are full before we open the bakery .
Customer Service Cashier
Jons Marketplace
11.2008 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Liceo Carmen Arriaran
Santiago De Chile12.1996
Skills
- Customer Relations
- Training and Development
- Stocking and Replenishing
- Cleaning and Sanitizing
- Product Knowledge
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Additional Information
Work References
Jons Market : Johnny Flores District Manager
626-536-5836
Robert Store Manager
818-455-4020
Aykui Front Desk
818-808-8998
Lilit Bakery : Claudia Manager
818-821-8333
Timeline
Bake and Customer Service
Lilit Bakery
12.2022 - 07.2023
Customer Service Cashier
Jons Marketplace
11.2008 - 10.2022
High School Diploma -
Liceo Carmen Arriaran
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