Francisco Alejo
Los Banos,CA
Summary
Energetically led shift operations at The Habit Burger Grill, enhancing customer satisfaction through exceptional service and resolving complaints with innovative solutions. Excelled in training employees, emphasizing workplace safety and efficiency. Demonstrated outstanding decision-making and team leadership, significantly contributing to a seamless, productive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
The Habit Burger Grill
01.2018 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Luis Valdez Leadership Academy
San Jose, CA06.2019
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Workplace Safety
- Work Delegation
- Positive Attitude
- Team Leadership
- Problem-Solving
Certification
Serv Safe food Handler Card
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Shift Lead
The Habit Burger Grill
01.2018 - Current
High School Diploma -
Luis Valdez Leadership Academy
Similar Profiles
LEESHAWN HAYTERLEESHAWN HAYTER
Crew Member at The Habit Burger GrillCrew Member at The Habit Burger Grill
Erika RomanErika Roman
Kitchen Team Leader at The Habit Burger GrillKitchen Team Leader at The Habit Burger Grill
Laura MoralesLaura Morales
Bench GM at Habit Burger GrillBench GM at Habit Burger Grill
Michael Ross JrMichael Ross Jr
Kitchen Team Leader at Habit Burger GrillKitchen Team Leader at Habit Burger Grill
Gia Rodoni, RNGia Rodoni, RN
Registered Nurse, Step Down ICU Unit at Baylor Scott & White HealthRegistered Nurse, Step Down ICU Unit at Baylor Scott & White Health