Francisco Almodovar

Assistant Supervisor – Vending & Retail
SeaWorld Orlando
Orlando, FL

• Supervise daily operations across retail stores and vending locations, ensuring efficient workflow and high service standards
• Handle customer concerns including returns, exchanges, and locker-related issues with professionalism and resolution focus
• Oversee inventory management, including stock tracking, restocking, and maintaining organized, well-presented sales floors
• Complete register reconciliation and daily paperwork with accuracy and accountability
• Monitor sales activity and assist in meeting daily revenue goals across multiple locations
• Train and mentor new and existing team members on procedures, customer service, and sales techniques
• Maintain smooth coordination between retail and vending operations to ensure consistent guest experience

Sales Ambassador (Merchandise Vendor)
SeaWorld Orlando
Orlando, FL

• Delivered high-volume, guest-focused sales of merchandise including bubble makers, snacks, beverages, and specialty items in a fast-paced theme park environment
• Provided friendly, engaging customer service to enhance guest experience and drive repeat purchases
• Handled card transactions accurately while maintaining speed and efficiency during peak hours
• Maintained organized, visually appealing product displays to maximize sales opportunities
• Assisted in training new hires on sales techniques, product knowledge, and customer service standards
• Collaborated with team members to meet daily sales goals and ensure smooth operations across vending locations