Francisco Alvarado
Bell,CA
Summary
Dynamic Service Advisor with a strong work ethic and exceptional customer service skills, honed at Toyota of Anaheim. Proven track record in fostering client relationships and consistently exceeding sales targets. Adept at multitasking and vehicle assessment, driving team performance through effective training and coaching initiatives. Committed to enhancing customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Service Advisor
Toyota of Anaheim
01.2025 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Drive Manager
Westcoast Toyota of Long ⛱️
07.2020 - 12.2024
- Implemented new training programs for service drive staff, improving overall knowledge and skills in the department.
- Reduced employee turnover by fostering a positive work culture that encouraged teamwork, recognition, and career growth opportunities.
- Enhanced team performance by providing regular coaching, feedback, and professional development opportunities.
- Managed daily operations of the service drive, delegating tasks to team members for optimal efficiency and productivity.
- Developed strong relationships with clients through consistent follow-ups, ensuring repeat business and referrals.
Service Advisor
Toyota of Downtown LA
07.2014 - 08.2018
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Toyota of Glendale Business Development
11.2018 - 06.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
High School Diploma -
Hollywood High School
Los Angeles, CA05.2005
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Service estimates
- Service recommendations
- Team player mentality
- Price quoting
- Service scheduling
- Goal-oriented mindset
Timeline
Service Advisor
Toyota of Anaheim
01.2025 - Current
Service Drive Manager
Westcoast Toyota of Long ⛱️
07.2020 - 12.2024
Service Advisor
Toyota of Glendale Business Development
11.2018 - 06.2020
Service Advisor
Toyota of Downtown LA
07.2014 - 08.2018
High School Diploma -
Hollywood High School
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