Francisco Aquino
Whitestone,NY
Summary
Experienced Regional Manager skilled in strategic planning, promotions, and human resources. Proficient in driving business efficiency and evolution through effective management of multiple operational areas.
Overview
15
15
years of professional experience
Work History
REGIONAL MANAGER
7 Eleven
Nassau County
01.2021 - Current
- Performed regular store audits to uphold adherence to policies and procedures
- Facilitated attainment of staffing objectives and improved client satisfaction by introducing efficient workforce management techniques
- Organized monthly regional meetings to promote collaboration, align company objectives, and share best practices
- Lead high-volume multi-unit operations, driving sales growth and operational excellence to exceed targets while coaching General Managers for success
- Fostered cross-functional partnerships to identify market expansion opportunities and implement promotions while aligning store operations with product strategies, achieving a monthly sales growth of 3-5%
- Promoted excellent customer service culture by ensuring that every interaction was fast, friendly and delightful in all locations
- Provided ongoing coaching and guidance, addressing complex HR situations with adeptness
- Successfully maintained operational excellence by aligning staffing with customer service needs.
GENERAL MANAGER
LaGuardia International Airport
East Elmhurst
01.2019 - 12.2021
- Managed the budget of over $26 million, tracked SLAs to maintain operational efficiency and compliance
- Developed enhanced operational execution through collaboration with leadership on strategic plans for new stations
- Consistently achieved 100% compliance with OSHA and federal regulations through the enforcement of safety programs
- Oversaw facility operations and addressed operational challenges as Terminal Operator
- Managed incident response operations during non-routine events, collaborating with System Ops
- Increased operational efficiency by partnering with cross-functional teams, leading them to expand operating practices
- Established objectives for improved performance and executed compensation assessments
- Designed and implemented training programs to enhance crew productivity
- Maintained certification for recruitment, enhancing talent acquisition.
AIRPORT DUTY MANAGER
LaGuardia International Airport
East Elmhurst
01.2017 - 12.2019
- Managed contracts, budgets, and performance metrics to ensure safety and efficiency in airport operations
- Achieved significant enhancements in turnaround times and operational efficiency by introducing innovative solutions
- Managed the training and growth of supervisors and crew members, enhancing collaboration among team members while mitigating conflicts
- Engaged in airport authority meetings, actively participating in policy development and ensuring compliance
- Established a culture of excellence for managing customer experience and operational performance metrics.
SUPERVISOR
Airport Operations - LaGuardia International Airport
East Elmhurst
01.2010 - 12.2017
- Supervised 100+ crew members to optimize staffing and address payroll concerns
- Enhanced satisfaction and operational efficiency by addressing customer and crewmember concerns
- Successfully managed station budgets, while promptly addressing ad hoc requests from the General Manager
- Conducted daily assessments of workforce, allocated teams for optimal coverage
- Promoted safety protocols to ensure a secure work environment for crew members.
Education
Bachelor of Science - Buisness Management
Hunter College of The City University of New York
New York, NY06-2001
Skills
- Training Program Coordination
- Incident Analysis and Management
- Performance Evaluation
- Effective Team Guidance
- Revenue Growth Strategy
- Workflow Optimization
- Industry Assessment
- Financial Monitoring
- Operational Enhancement
- Stakeholder Engagement
Timeline
REGIONAL MANAGER
7 Eleven
01.2021 - Current
GENERAL MANAGER
LaGuardia International Airport
01.2019 - 12.2021
AIRPORT DUTY MANAGER
LaGuardia International Airport
01.2017 - 12.2019
SUPERVISOR
Airport Operations - LaGuardia International Airport
01.2010 - 12.2017
Bachelor of Science - Buisness Management
Hunter College of The City University of New York
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