Francisco Arellano
San Pedro,USA
Summary
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Commercial Manager
O'Reilly Auto Parts
Rancho Palos Verdes, USA
05.2023 - Current
- Developed pricing strategies based on market analysis and competitor insights.
- Managed supplier relationships to ensure timely product availability.
- Managed customer relationships to ensure satisfaction with services provided.
- Provided training and mentorship to junior team members on best practices in commercial operations.
- Responded to phone inquiries from commercial accounts at front counter from commercial accounts at front counter promptly.
- Help customers and commercial accounts seek automotive parts for vehicles and solve vehicle issues.
Manager
The UPS Store #0011
Mission Viejo, USA
08.2020 - 06.2022
- Oversaw sales management and developed team members to enhance store performance.
- Ensuring great sales and maintaining net profitability of the store.
- Managed merchandise for inventory control, reducing shrinkage risks.
- Identified necessary inventory to maintain optimal stock levels.
- Managed box holder's mail and daily routines for inventory and collection.
- Open and close store and ensure cash handling accuracy.
- Helped maintain established operational guidelines and assist the store owner.
- Encouraged adherence to company values to maintain team accountability. and enforce policy of accountability toward those who do not adhere to the company values.
- Answer phone calls and ship customer packages.
Assembly Worker
Smooth-Bor Plastics
Laguna Hills, USA
04.2020 - 08.2020
- Managed molding processes, ensuring quality and timely packaging of hoses to meet production targets.
- Operated assembly line equipment efficiently and safely.
- Inspected finished products for quality, ensuring adherence to standards and reducing potential rework.
- Operated assembly line equipment, maintaining efficiency and safety while contributing to overall production flow.
Assistant Manager
7-Eleven
Oviedo, USA
03.2016 - 04.2020
- Coordinated with store manager to manage staff schedules and monitor inventory levels.
- Upsold products and greeted customers to enhance shopping experience.
- Maintained stock organization to facilitate easy access for customer's and count money to ensure proper cash handling.
- Supervised daily operations and ensured compliance with company policies.
- Monitored cash handling processes to uphold financial integrity standards.
- Managed customer service inquiries and complaints in a timely manner.
Cook
Burger King
Oviedo, USA
06.2013 - 01.2015
- Prepared food and ensured proper food handling to maintain safety standards.
- Verified order accuracy and completeness for customer satisfaction.
- Executed thorough cleaning of kitchen and back rooms to ensure hygiene standards.
Sales Representative
Total Marketing Concepts
Longwood, USA
06.2008 - 04.2012
- Persuaded customers of brand value, securing better rates on their power bills.
- Recognized as top seller for consistent weekly earnings.
- Contacted business customers to promote energy services.
Cast Member
Walt Disney World Resort
Orlando, USA
02.2005 - 01.2012
- Assisted customers with food and beverage orders at a busy restaurant.
- Cooked meals and processed customer payments accurately.
- Provided attentive assistance to guests.
Education
High school diploma -
Lyman High School
Longwood, FLSkills
- Commercial sales
- Retail Sales
- Sales support
- Sales
- Sales goals
- Sales target achievement
- Upselling strategies
- Upsell success
- Customer support
- Customer inquiries handling
- In-person customer service
- Customer engagement
- Team leadership
- Store Management Experience
- Assistant Manager Experience
- Supervising Experience
- Time management
- Inventory management
- Inventory
- Inventory auditing
- Quality control
- Warehouse management
- Warehouse experience
- Transaction processing
- POS
- Google Sheets
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Outlook Calendar
- Microsoft Word
- Data entry
- Call handling
- Call center experience
- Phone etiquette
- Technical skills
- Computer literacy
- Organizational skills
- Attention to detail
- Equipment maintenance
- Electrical troubleshooting
- Maintenance
- Packaging
- Operational planning
- Process optimization
- Teamwork
- Communication skills
- Interpersonal skills
- Administrative experience
- Business management
- Monthly sales performance
- Time management
- Hand tool operation
- Process optimization
Certification
- Food Handler Certification
- Non-CDL Class C Driver's License
Timeline
Commercial Manager
O'Reilly Auto Parts
05.2023 - Current
Manager
The UPS Store #0011
08.2020 - 06.2022
Assembly Worker
Smooth-Bor Plastics
04.2020 - 08.2020
Assistant Manager
7-Eleven
03.2016 - 04.2020
Cook
Burger King
06.2013 - 01.2015
Sales Representative
Total Marketing Concepts
06.2008 - 04.2012
Cast Member
Walt Disney World Resort
02.2005 - 01.2012
High school diploma -
Lyman High School