Francisco Arias-Granados
Kings Park,NY
Summary
Proven expertise in vehicle maintenance and customer service, honed at Mercedes Benz Of Huntington. Excelled in performing oil changes, vehicle inspections, and enhancing customer satisfaction through exceptional service quality. Dependable and skilled in problem-solving, consistently increased repeat business by establishing positive customer relationships.
Overview
4
4
years of professional experience
Work History
Lube Technician
Smithtown Kia
Saint James, NY
11.2023 - 07.2024
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
Express Service Technician
Mercedes Benz Of Huntington
Huntington, NY
02.2022 - 09.2023
- Ensured accurate documentation of all services performed, maintaining comprehensive records for future reference.
- Performed work outlined on repair order to meet dealership and factory standards.
- Prioritized tasks effectively to ensure timely completion of all assigned responsibilities under tight deadlines.
- Communicated effectively with customers, addressing concerns and providing detailed explanations of services performed.
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
- Increased repeat business by establishing positive relationships with customers through exceptional service quality.
- Maintained a clean and organized work environment, adhering to safety standards and protocols.
- Proactively identified opportunities to upsell additional services based on vehicle needs, boosting overall revenue generation.
Valet
Mercedes Benz Of Huntington
Huntington, NY
02.2022 - 09.2023
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
Cashier
Dunkin' Donuts
Greenlawn, NY
06.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Burger King
Smithtown, NY
10.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Advance Regents Diploma -
Smithtown High School
Smithtown, NYSkills
- Customer Service
- Dependable and Responsible
- Problem-Solving
- Tire Changing and Rotation
- Oil Changes
- Vehicle Inspection
- Multi-point inspection
- Replacing parts
- Battery Installation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Lube Technician
Smithtown Kia
11.2023 - 07.2024
Express Service Technician
Mercedes Benz Of Huntington
02.2022 - 09.2023
Valet
Mercedes Benz Of Huntington
02.2022 - 09.2023
Cashier
Dunkin' Donuts
06.2021 - 08.2021
Cashier
Burger King
10.2020 - 01.2021
Advance Regents Diploma -
Smithtown High School